Flexpertise
Uh-oh! If your partner has an answer rate below this percentage, they become eligible for disengagement.
What is 30% Answer Rate?
Zillow acquired this competitor in 2015.
What is Trulia?
This metaphor of releasing bundled fiber is used to remind us to remove pressure from a recommendation.
What is Drop the Rope?
This script that is recommend agents use during their first call with a buyer is one that many Growth Advisors could recite in their sleep.
What is ALM?
This report is immediately identifiable by the visualized pipeline on its first tab.
What is the SBR Dashboard?
This company that has been accused of destroying the travel agent industry was founded by Rich Barton prior to starting Zillow.
What is Expedia?
If a connection were delivered in August and went under contract in August, this is the month the transaction would count for.
What is September?
This fellow bow-tie wearer became CEO of Zillow in 2010.
Who is Spencer Rascoff?
Not settling for being mere Consultants, Growth Advisors strive to "earn a seat at the table" and become one of these with our partners.
What is a Trusted Advisor?
These are the three times that we send a CSAT survey to Beth after their first call with Alan.
What are 24 hours, 15 days, 45 days?
This report was historically infamous for its slow loading time, though the speed has recently increased substantially - as long as you're only looking for the last 6 months of data.
What is the Agent Metrics Triage Report?
"Zillow" is actually a portmanteau of this phrase.
What are Zillions of Pillows?
This system, originally developed by the ROM team for connection planning, is how a team indicates their familiarity with their various zip codes.
What are Expertise Levels?
This is the year that Zillow Group went public as a company.
What is 2011?
After addressing a partner's Whiteboard, this second aspect of an OCP is often phrased as, "Most people believe X is true, but in reality, Y is true."
What is a Disruptive Truth?
This is the only type of Flex connection where ALM Appt Rate is not evaluated.
What are RTTs?
Though most reporting in a partner's profile has a data lag of 2 or 3 days, these two CSV downloads in the partner profile are ALWAYS accurate and completely up-to-date!
What are the Contacts page and the Flex Payments page?
DAILY DOUBLE Believe it or not, my sister and Rich Barton have something in common! Both have a tattoo in this shape.
What is a Snowflake?
This top-of-funnel metric has a higher correlation with strong conversion rate than any other data-point that we track!
What is ALM Appt Rate?
This is the month that Zillow's website launched in 2006.
When was February?
Though you can use this technique any time of the day, this technique is used to determine whether a partner is receptive to the coaching being presented.
What is Checking Your Six?
This contact status is unique in that it is the only one to ask for an update once every 14 days.
What is Under Contract?
Though team leads often reassign connections out of an agent's name for various reasons, one could find the number of connection calls taken by an agent in a given time frame by looking at this column of the Agent Metrics portion of the Partner Details tab.
What is the Answered Calls column?
This singer with a background in opera was the first salesperson hired at Zillow and still works in Premier Agent to this day!
Who is Robert Dietz?
This string of five numbers is the code used by a GA to get through to Partner Support via Genesys.
What is 97365?
This is the year that Zillow Group began to exclusively use IDX feeds to populate on-market properties for their websites.
What is 2021?
This function of the brain was referenced heavily when learning about our partner's "Whiteboard."
What is RAS?; $100 extra for What is Reticular Activating System?
Are your agents tired of buyers "ghosting" them after the first appointment? Zillow Academy's Performance 201 live course recommends doing this at the end of the first showing to help prevent buyers from becoming unresponsive.
What is setting the next appointment before leaving the first appointment?
This disposition in the Agent Metrics Triage Report has a strong correlation with agents cherry picking connections when reported 4+ times in a 30 day period.
What is "lose:pearl-retry"?
During a contest to improve the accuracy of the Zestimate, Zillow awarded $1 million to the winning team that beat the Zillow benchmark by this percentage.
(What is ~13%?)