Flex Tracker
This entity created and maintains the FLEX tracker?
Baltimore City Department of Social Services
Is OBS a countable code used for TANF?
What happens to a customer that is not in dresscode compliance? Who make this determination?
Not serviced (given clothing closet option) The CDF
What does TANF/TCA stand for?
Temporary Assistance for Needy Families. Temporary Cash Assistance.
Who provides staff with new customer case records?
Taimara Faison
What are Measurable Skills Gains?
The primary performance indicator tracking the interim progress of participants in education or training programs funded by the Workforce Innovation and Opportunity Act (WIOA)
When is weekly customer time and attendance due?
Monday
When should jobsearch/timesheets be completed?
Prior to meeting with case manager.
Within how many years of receiving TANF assistance must an individual be employed?
Two years
How often should you update the customers Goal 4 It!
Monthly
This question must be asked/documented reguardless of the customers justice involvement background?
Expungement services
What is report that staff can run on their on to keep up with their caseloads?
The activity estimated end date.
Who should receive monthly bus passes?
WEJ customer with at least two pay cycles
BEV customers with a full-time course load enrolled in at least one month.
Which department administers the SNAP program?
USDA United States Department of Agriculture
Name three documents that are required in each case record.
Applicant statement. Works activity & narration. Employment retention forms. Job search form.
How often should required staff update/check the tracker?
Weekly
For JBS customers what must done for them to be countable in a five week month?
Change the activity code for the 5th week.
Should staff give customers pre-signed timesheets?
This not ideal. Staff need to initial pre-signed timesheets when received from customers.
You can get "expedited" food stamps within one week if you have very low income and immediate needs.
True (Usually available within 7 days if you meet specific, extremely low-income
When should you complete a customer activity form?
When someone requests verification of a customer's enrollment status.
What are the two milestones for employment retention?
6 and 12 months
Improve the following CDF/customer meeting narration: "customer received a bus pass"
Clearly document customer updates and program activity.
What are some accepatable forms of documentation for customers enrolled in school/training or working?
Paystubs offer letters work schedule
School schedule proof of enrollment intake documentation.
What year was welfare reform established? What are two main components?
60 month time limit and work activity requirement
What is the process for new folder completion during intake/orientation?
Facilitators distribute new folders and ensure that customers complete the required paperwork after intake. CDF's review the completed documents for accuracy during one/one meetings with customers after intake.