All in the Family
This would be the names of Nicks 3 children.
What are Maya, Abbey and Emma?
This feature makes checking messages, listening to calls and making updates on the go easy!
What is the Flex Mobile App?
This is the type of On-Call schedule that would be used if the same person or group of people are always on-call.
What is a Static Schedule
This Integration allows for the data that the operators collect from your callers to go directly to a spreadsheet.
What is Google Sheets Integration?
This setting will allow clients to reject incoming calls from specific phone numbers or countries
What is Block Caller?
This would be Esthers favorite color
What is Pink?
This premium feature gives users the ability to read a transcript of their recorded calls instead of listening
What is Transcription Add-on?
This would be the maximum number of dial outs our system could make with a standard reach schedule
What is 10?
This integration will push the data that the operators collect from your callers directly to your contacts list.
What is Google Contacts Integration?
This setting will send an email notification of a new inbound SMS messages from your customers.
What is SMS to Email?
This would be the names of Todds grandchildren
What are Elliot, Lennon and Stella
This feature gives users the ability to view how many calls are currently waiting in queue and how many are currently being handled.
What is Live Calls Add-on?
With this type of reach everyone in your schedule will receive a text in the order in which they're scheduled
What is Serial SMS ?
This integration is a way to initiate instant callbacks to your customers after they've submitted a form on your website.
What is Instant Callback App?
This Setting allows initiates a call or a text message to any callers who hung up while they were waiting for an operator.
What is Queue Callback?
This would be the name if Esther's Cat named after a successful 1991 movie.
What is Thelma?
This feature gives users the ability to alter the Press 1 Callback feature to include a prompt for callers to press 9 to leave a voicemail.
What is Queue Voicemail Add-on
This is the type of reach a client should use if they want an Operator calling them, not and automated call.
What is Warm Patch On-Call?
This Integration allows us to send follow-up SMS messages to your customers following a call.
What is the SMS App?
This setting allows for callers to leave a voicemail rather than waiting in Queue.
What is Queue Voicemail?
This would be Nicks and Maria's wonderful mothers name.
What is Lorraine?
This add-on would be used to alert other scheduled staff members when a reach message has been accepted.
What is On-Call Add-On?
(or Phone to SMS )
Customers who want to get visibility reports into how long it takes for their on-call staff to respond to an incident may consider the On-call add-on.
What is Premium On- Call
This Integration will automatically push data from your calls into whatever system you are working with, as long as the system has an endpoint URL to capture the data.
What is the Custom Action app?
This setting enables Operators to receive verbal instructions prior to a call.
What is Whisper Instruction?