TAM Service Basics
What are the two variations of the Flexential TAM Service?
Which service tier is embedded by default for CDP contracts >$50k MRR?
Essentials
What are the two TAM pricing models?
What is the primary internal tool that helps Sales position the TAM service?
What is a good sign a customer should have TAM Standard over TAM Essentials?
They need proactive support.
Who decides whether a customer receives the cloud or colocation TAM service?
Flexential
Which TAM tier includes quarterly EBRs?
TAM Standard
The contract total increases when TAM Essentials is embedded (true or false)
True
Which document outlines the TAM service features?
TAM Service Guide
What type of customer is a poor fit for the TAM service?
One with a low change rate and simple environment.
Which tiers include technical guidance and best practices recommendations?
Essentials, Standard, and Premium
What is the total maximum number of customer hours per week included in TAM Essentials for TAMS and Engineers combined?
5
Which tiers can be discounted?
TAM Standard and Premium
Which document will I find qualifying questions for the TAM service?
Cloud TAM Battlecard
Which customer deals are required to go through TDR?
Non-standard
What support does a Cloud TAM have that a Colo TAM does not?
Cloud Engineering Team
Which TAM tier(s) include proactive governance?
TAM Standard and Premium
What happens to embedded TAM costs when upgrading tiers?
It is credited towards the new tier.
What platform is used to quote the TAM service?
Salesforce
What is a common trigger for tier escalation?
When should a custom cloud TAM engagement be used?
They need custom support for flexential services.
Which TAM tier(s) includes custom capacity reporting by default?
TAM Premium
Which tiers can be sold transparently at any time?
TAM Essentials, Standard, and Premium
What email address should anyone contact for TAM sales enablement support questions?
TAM-Leadership@flexential.com or DL-
What type of engagement uses a modified TAM SOW?
Custom TAM engagements.