Communications
The 2 aspects that are always present in your communications.
What are personal and practical needs?
Thinking through what you will ask rather than what you will say.
What is the essence of effective coaching?
Delegate to this extent when you want the perspective of others and you want to involve the people who will be affected by the outcome.
What is Idea Generation on the Empowerment/Delegation Continuum?
The sign that team members may require coaching.
What are signs of Discord?
The practical needs of your team.
What are Shared Purpose, Role Clarity, and Enabling Processes?
The 5 Key Principles at the heart of the communication model
What are Esteem, Empathy, Involvement, Share, and Support?
Two Key Principles used to Connect better with your coachee.
What are Empathy & Share?
Delegate to these people when you can be there to coach and guide. Follow up often!
What is delegation advice to those with high motivation but low capability?
A tool to help establish boundaries when mediating conflict.
What are Ground Rules? (Norms or Rules of Engagement ok too!)
The personal needs of your team.
What are Emotional Security, Collaborative Spirit, and Growth Orientation?
A "formula" for facilitating connection and helping people refocus on practical needs.
What is the Empathy formula?
Two key principles used to Energize your coachee.
What are Support & Esteem?
Delegate to this extent when people aren't qualified to make decisions; the task is highly structured; procedures are standard; and people's skills need to be developed.
What is a Defined Task on the Delegation Continuum.
Two Key Principles that facilitate employees taking ownership to resolve their own conflict.
What are Empathy & Involvement?
A success factor that requires intervention.
What is the weak (or negative) expression of any one of the 6 factors of team success?
A tool to help manage difficult conversations in an effective way.
What is the purpose of the 5-step Communication model?
Evoke new insights, explore possibilities, reflect on impact and/or move into action
What are (or Why ask) provocative questions?
The 2 most challenging Key Principles put to use by a leader when delegating.
What are Esteem & Support?
Ignores the signs; Avoids getting to the root cause; Intervenes on another's behalf to shield from harm
What are ways that leaders enable conflict?
Insufficient resources
What is a weak (or negative) expression of Enabling Processes?
The ability to manage yourself and your relationships with others so that you truly live your intentions.
What is emotional intelligence?
Your own mindset and transparency.
What are two aspects/qualities about you that will influence your coaching ability?
Team members feel their work has meaning and they are making an impact; they have ownership; they are competent; and they are challenged.
What is Empowering Leadership?
Repeated and unresolved conflict.
What is a negative (or weak) symptom of Collaborative Spirit in the workplace?
(Trick question from a different module)
Observe your team so determining their performance in a team success factor becomes second nature to you.
What is a leader's best practice for ensuring the 6 factors of team success?