Pharmacy Channel Processing
What section of the Insurance view can you find the Pharmacy Tier list?
This Hashtag is needed to add within a memo for the Invoice under $500 option
#INVOICE
This person is responsible for taking over a territory if the PSA is not in that day
Back-Up Buddy
San Diego State University
Distributors will check for RX coverage for supplies only and will ship this pump via DME
Tslim X2
How are the invoices sent to the patient and when?
If a patient calls in after you are gone for the day, it will route to which option?
Inbound
"Fear the Tree" is the athletic slogan for this prestigious university Gina worked for
Stanford University
When qualifying a parachute file, who sends the parachute referral to the distributor?
What is the hashtag we enter in the memo when completing a deferred payment plan?
#60
With User-specific skills being retired, this skill is replacing it so you can capture your patients calling in
Territory-Specific Skills
This animal is the mascot Stella went to college at
Wildcat (Kansas State)
It is acceptable to keep this type of patient with there current distributor or direct at there specific request
Renewal
What part of the order do you enter "#60" or "#Invoice" when completing these options?
Internal Note
Name 2 reasons out the 4 why a call would go to inbound
No 1:1 phone number match for customer or lead
Multiple phone number matches for a patient
CRM status reason not matched to PSA routing
Territory/region is closed and customer calls after hours
This college Gavin attended is the only college in the nation to have a Blue Turf football field
Boise State
In your best memory, give the patient talk track for the new pharmacy process (Ex sending to byram)
“After reviewing your plan, it appears you are in network with (Hybrid Distributor) who can process your pump and supplies through either your medical (DME) and/or pharmacy benefits. The distributor reviews options and ensures you receive the best possible coverage and cost savings available through your plan. I will be sending your referral today and (distributor partner) should be reaching out within 3 business days."
This is the suggested language to use when completing an invoice under $500 order
“Since your order is less than $500, we can ship your pump today without collecting payment. We’ll send you an invoice to the address we have on file, and payment won’t be due until you receive it. Please note that the balance will need to be paid in full, and instructions will be included on the invoice.”
Name 2 Key thresholds that will alert WFM to reach out to a PSA
Known as "Big Blue" this college is the team Peyton lives by and roots for
Michigan