Maintenance
Human Resources
Operations
Guest Experience/WOW Program
Injury, Safety & Liability
100
This component of a trampoline park must be regularly tightened to prevent loosening and potential injury.
What are trampoline springs?
100
This is a good time to give feedback.
What is being in the right mindset?
100
This is something outside of your domain that you cannot typically adjust. Can include things like Rent, Building Costs & Decreased Guest Traffic.
What is an Uncontrollable Expense?
100
This 3 letter acronym represents the foundational principles guiding the new approach to employee engagement and guest satisfaction at Flying Squirrel Sports.
What is “Way of Working” (WOW)?
100
This is the approximate length of uploaded injury footage.
What is 3 minutes?
200
These need to be securely and properly attached around the trampoline perimeter to prevent injury from exposed springs.
What are Trampoline Pads?
200
The acronym SBI stands for this.
What is Situation, Behaviour, Impact?
200
Giving direct and honest feedback instead of giving praise without meaning to avoid a difficult situation.
What is being KIND and not NICE?
200
This technique inspired by Disney, involves five steps to manage tough guest situations and is now a part of our new training program.
What is the HEARD technique?
200
This is the most important section of the injury report (for legal).
What is the detailed description of injury?
300
Ensuring that these online documents are completed before expiry and up to date is vital for park operations and safety audits.
What are the Jolt lists?
300
These are the key aspects of being a team player.
What are support and communication?
300
This involves managers frequently moving around in an unstructured way through their workplace to check in with employees, equipment or the status of ongoing work.
What is Managing by Walking Around?
300
This phase of the Guest Experience Framework is where it's determined if the guest is satisfied, neutrally satisfied, or dissatisfied.
What is Evaluation?
300
Flying Squirrel has a duty to exercise this to keep the premises safe.
What is reasonable care?
400
Utilized in the Air Bag and important to replace when stretched or missing.
What are Toggle Bungees?
400
The most important thing to prepare for having difficult conversations with someone.
What is homework and environment?
400
This involves questioning, analyzing, and evaluating information in a systematic and objective way, as well as considering alternative perspectives.
What is Critical Thinking?
400
In the recovery toolbox, this quadrant, made up of two disting factors, represents the most effective type of compensation.
What is High Value / Low Cost?
400
These are four elements of a negligence claim.
What are Duty, Breach, Damage and Causation?
500
This safety feature, often overlooked or delayed must be completed monthly to ensure proper cushioning in case of falls.
What is a foam pit clean?
500
Two results that can happen when giving a group of people directions on a task you would like them to do on the same day at the same time.
What is similarities and differences?
500
Taking a forward thinking approach to any potential problems that may arise instead of waiting until the problem is present to start the problem solving process.
What is Step 1 of the 6 Steps of Problem Solving (Be Proactive)?
500
Hotels putting mirrors in their elevator waiting areas to decrease complaints of the elevator's speeds is an example of solving for this.
What is Perception?
500
This reduces an injured person’s recovery based on their fault in causing the injury.
What is contributory negligence?