Work Orders
Fleet
Customer Service
Coworkers
Misc
100

HGB main entrance, the chairs under the stairs.-159

Fix the chairs (black ones). Please contact Kaisa Tevaga. Big mahalo.

What is the Cost Center for this work order?

Campus Maintenance

100

What do we do when someone wants their 11-passenger training?

Put them on the waitlist.

100

What do you do when someone enters the office?

Greet them and ask how you can help?

100

Who manages and is over the supervisors?

Jaime

100

How long has Tanner worked at FM?

2 Years

200

55-568 Naniloa Lp #10c

Water heater is not working. We haven’t had hot water for 4 days. 2 weeks previously we had very little hot water. Please help. You may enter without us home.

What is the Priority for this work order?

Priority 2

200

Who do we have to ask to use cart 111?

Jaxon

200

What do you do if someone calls but wants another department? (CRD, Access, etc)

Offer their number and offer to transfer them.

200

Who manages capital project funding and oversee facilities management departments budget?

Lauren

200

What year was BYUH started?

1955

300

Ballroom
EMS 249251
March 4 and 6
Music Faculty Finalist Presentation
FM Set Up
Route to Molia
Have ready by 1pm
see service order for details
map is loaded in ems.
diedra ulii

What is the WO type and WO subtype?

CS and BL

300

How do we schedule a forklift training?

Email Kawika with their schedules and let him plan the time.

300

What do you do if someone calls in with a lockout?

Inform them that they need to go to the new access office.

300

Who updates Supervisors dashboards on TMA?

Matison

300

How many students at BYUH are members of the church?

About 97%

400

Cut Tom Mariterangi a new set of master keys

What is the Cost Center for this work order?

Campus Maintenance 

400

What do you do when someone needs an 11-passenger van besides 199 and 188?

Email Kaliki and see if his team is using it at that time already. 

400

What do you do if you get an angry email about a work order that isn't finished yet?

Look up the work order and let them know about any comments. Then get in contact with the supervisor and see if they have anymore information. 

400

Who updates FM policies?

Kellie
400

How many students are from the target area?

76%

500

Cut Tom Mariterangi a new set of master keys

What is the WO type?

CS
500

What do  you do when someone needs to use a truck?

Ask the appropriate owner/user of the truck.

500
How do you deescalate an angry customer that walks in?

Remain calm and listen to their problem, repeat it so that you understand then offer solutions that you are able to do. 

500

Who does the under ground utilities surveying and the chiller plant?

Jaxon and his students

500

How many students are at BYUH?

2900-3000

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