Procedures
How many times should you count your money before giving it to a customer?
3 times
What are the 3 pillars of Elevate?
Be present
Make it Personal
Own the Experience
What are our 4 consumer credit cards?
Evergreen
Getaway
Greenselect
Secured
On a regular savings account, how many free withdrawals do you have a month?
6
You are making a cashier's check for a business. Who is the purchaser?
The person in from of you.
How do you enter a distress code into the alarm panel?
Increase your last number by 1
What kind of business are we in?
Hospitality Business
If a customer is having issues with their credit card, who do we contact?
PAG
What is the highest unsecured business line of credit amount?
$7900
What is the full name of the bank that was converted to FNBO this year?
Country Club Bank
What is the limit of cash allowed in your top drawer?
$3500
5
Do ANY of our credit cards have an annual fee? If so which one?
Business Secured Card
How many consumer debit card designs do we have for regular checking accounts?
13
If you need to reach out to HR what do you do?
Create a case in Workday
If minors go into the SDB Vault what must you do?
Count how many minors and write the word minors with the number next to it. EX: 3 Minors
What are 3 things that the branches brought in for elevate
Waters
Stickers
Plaques
Smarties
A customer calls to do a credit card application over the phone, what do you do?
We cannot do credit card applications over the phone. Advise the customer to either come into the branch or send the customer an email link
A business customer is looking for a POS system. What is ours called and who do we need to get them in contact with?
Clover and Kim Mason
What are the four "directions" of our compass?
Vision
Values
Standards
Legacy
How many consecutive days do you have to be gone for a vacation audit to be necessary?
5 Days
What are 3 things you could do to use elevate everyday?
Greet everyone who walks in the door. Make the customer feel welcomed and cared for, use customer names, etc
Which 2 credit cards have 0% interest for a period of time and what is that time frame for each card?
Getaway first 12 Billing cycles
Greenselect first 18 Billing cycles
Which 3 savings accounts allow 2 free withdrawals a month and charges a $25 fee for each one after?
$25k Money Marker
6 Month Flex
3 Month Flex
How old will FNBO be this year?
169