FNFI Investigators
Upfront Investigation
100

Broad Question: What does an investigator do?

  • Review for valid dispute reasonings

  • Review for recovery

100
True or False: We get one chance at submitting chargeback against the merchant
True
200

Investigator ____'s work claims through 1st chargeback

Investigator 1's

200

We have ____ days from the date the cardholder makes the dispute to have either pay the cardholder or deny them

60 days

300

What are the two ways we can "recover" in our department?

1) recovery through chargebacks

2) recovery through denying

400

Unlike the contact center, Investigators are a part of the ____-office team

Back-office

500
True or False: Investigator 1's investigate and process merchant responses to chargebacks

False

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