FNOL by the numbers
Show your eLoss Skills
(interactive)
Specialty 101:
Name that Cause of loss
Match Cause of Loss to Line of Business
All things eLoss
100
In June this method of claim reporting was used the most by Chubb agents and insured's to report a claim.
What is a phone call at 30.5% of all claims FUN FACT: E-Mail 29.5%, eLoss 21.5%
100
Logging onto Chubb.com demonstrate how to get to the main eLoss page. If you make a wrong click you don't get points
Demonstration
100
Claims involving employee theft, burglary or robbery, forgery or credit/plastic card name that cause of loss.
What is Fidelity/Crime?
100
Mysterious disappearance is a cause of loss in this line of business.
What is Property? (Misplaced necklace)
100
Name the 4 BAs who worked on the new improved eLoss application Hint: Not all on BAP team
Who is Ilana, Cindy, Sree and Tawn? Sree was away during most of the requirements phase... for an extra 100 points name her vacation destination.
200
This Line of business had the most eLoss claims in the month of June.
What is Workers Comp? FUN FACT: Over 50% of WC claims are reported in eLoss
200
This is a demonstration question go to chubb.com and bring up specific details on how to enter a flood policy. If you make a wrong click you do not get points
Need to click on question mark next to homeowner
200
Claims involving breach of contract, breach of fiduciary duty, violations of the security act or fraud, HIPAA or Unjust Enrichment name that cause of loss.
What is Directors and Officers (D&O)?
200
Glass-Only is a cause of loss in this line of business
What is personal Auto? This is covered for a personal auto claim not for commerical
200
There is one line of business that has state specific questions embedded within the eLoss, name that LOB.
What is Workers Comp?
300
In June, there was a claim reported from every US state, however this state had the most claims.
What is New York? 2nd Place CA & 3rd Place TX 1,573 Alaska had the least with only 7
300
Log into Chubb.com and open the Upload Documents and provide overview of functionality... If you make a wrong click you do not get points
Uploading documents provides ability to electronically submit documents to an existing Chubb claim must know your claim number or be submited at the same time as an eLoss
300
Claims involving wrongful termination, sexual harassment, fair labor standards, family medical leave, wage payment, employment discrimination/retaliation or claims involving the Equal Employment Opportunity Commission (EEOC) name that cause of loss.
What is Employment Practices Liability (EPL)?
300
Foreign object is a cause of loss for this line of business.
What is a GL? I choked on an olive pit...it has happened so often it is the example used in eLoss for this cause of loss
300
The new eLoss has been embraced by Chubb agents and insured's how many eLoss claims were reported in the month of June? Need to be within a 100 of the correct answer for credit.
What is XXXX? (exact number is blanked out, but over 4,000)
400
IRIS breaks FNOLs down into 5 line of business (Specialty, GL, Property, Auto and Work Comp). Provide the LOBs in order from most claims to least number of claims for the month of June.
What is Property, Auto, WC, GL, Specialty
400
Go to Chubb.com and find the definition of a yellow flag used for Work Comp and read the definition. If you make a wrong click you do not get points.
Not required but may speed up claim processing. If omitted, a Chubb claim representative may have to contact you. FUN FACT: No other LOB currently has functionality initially implemented in eLoss to support Predictive Modeling but use has changed within new eLoss. Warning messages in summary page come up when these aren't populated prompting user to complete.
400
Claims involving negligence, breach of duty, failure to perform, copyright infringement, media, defamation, slander, managed care medical health benefits or denial of benefits, Cyber Crime, Law, Miscellaneous Practices Liability or Fair Debt Collection Practices Act name that cause of loss.
What is Errors and Omissions (E&O)?
400
Theft from vehicle is a cause of loss for this line of business.
What is Personal Property? Contents in vehicle is handled as property not auto.
400
Name the US state that percentage wise reported the most losses through eLoss (highest percentage of total claims reported on-line) Hint: Not the first few states you would think of
What is Nebraska?
500
It takes a bit of time to report a Workers Comp claim. How many minutes on average to call in a claim.
What is 14:48? You can however call in a Property claim in about 7. You'll be chatting a lot for an Auto claim that takes 12:10 minutes.
500
Go to chubb.com and bring up the definition of accident and health If you make a wrong click you do not get points
This is a trick question as you'd have to know A&H is available only to a personal insured of chubb agent if you select business definition won't come up.
500
Employee retirement or pension, employee benefit plan or claims for the Employee Retirement Income Securities Act (ERISA) name that cause of loss.
What is Fiduciary?
500
Libel, defamation or slander is a cause of loss from this line of business?
What is General Liability?
500
There are four unique claim types that cannot be reported directly through eLoss. Name three of those claim types.
What is 1 - Accident and Health 2 - Marine & Transportation 3 - Multinational 4 - Yacht
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