Mercedes
Toyota
Ferrari
Honda
Bentley
100

What's one of the pieces of information we can tell an Attorney or CC? 

Insd name, Insd vehicle, claim number, and adjusters information

100

What are the 2 types of claims we do not file? 

Kemper Life insurance claims and AACC claims 

100

When do we not set up an MOI? Give at least one example. 

PNIF, Atty/CC/Agent call, no COLL/COMP, IV stolen (unrecovered), unknown IV location, no damage (like a tow reimbursement claim)

100

Do we set up an Early Tow for a claimant? 

NO

100

Can I set up an Early Tow for an IV that is a PTL and is located at the NIs home? 

NO MOI if vehicle is drivable, impounded, located at body shop, or parked at a home address (including friend’s and relative’s home)

  • Note the file to explain why MOI was not set up
200

What is the default policy number we use for unverified claims with no policy number given? 

9999999

200

Can we set up an MOI on an unverified pr PNIF claim? 

No 

200

What is an Excluded Driver? 

This is a person who is likely living in our insured's home when our insured signed up for their policy and to avoid paying a higher premium our insured had them specifically excluded.

200

What are some red flags? Name 2.

Unlisted vehicle, unlisted driver, excluded driver, recent lapse in coverage, new policy, hit and run with no police report, DUI, and prior loss with similar damages to name a few

200

When would a "default code" be used? 

Customer does not know or did not obtain information, or call disconnected during the new claim process

300

How can you search for an active policy? Name all 6.

KCC Step 1 using policy number, phone number, VIN number, name/address, and/or internet reference number

300

If a claimant is reporting the loss, would you run TLDE for the IV?

No

300

What is a Non-Owner policy?

The definition of non-owner is someone who doesn’t own a vehicle but is usually required by the state to have mandated, state minimum, insurance. These people normally do not own the vehicle and borrow vehicles or rent vehicles regularly. These people usually are also high-risk drivers and/or have had DUIs.

300

How would you code this loss? “I had a green light and turned left, somebody came and hit me!”

Open discussion.

300

When should you put a note in a claim? 

On any new claims or existing claims you receive a call about. New claims would be DFOL, MOI templates, adtl notes as needed. Status call would be the status call template.

400

Where can I find the most updated DFOL Templates?

SharePoint.

400

What script should be read verbatim? Name 2.

Opening, closing, SMS, state specific KRN.

400

When a company is reporting, what 3 items do we note in their contact card?

Reporter's name: 

POL #: 

3rd Parties Claim #/Reference #:

400

NI said their back was sore, how would you code this injury?

Minor, soft tissue. 
400

When should you send a caller to Policy Services? 

If they need to check coverages (no accident occurred), pay a bill, add/remove a vehicle, or change account info

500

When should you file a PNIF claim? 

After all 6 search options on Step 1 have been completed, individually.

500
What is an Unlisted Driver? 

An unlisted driver is someone who was driving our insured’s vehicle who isn’t listed on the policy.

500

When should we file a glass claim? 

When there are damages other than glass to the IV, or theft of items from the IV. Glass only will go to Safelite.

500

What do you do when someone calls with little to no information on a new claim. 

Gather as much as you can, and put unknown for everything that is not known by the caller. Use default codes and notate the claim. 

500

What does PMOI stand for? 

Preferred Method of Inspection

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