Who?
A front of the house(FOH)restaurant employee who takes care of guests during their visit(waiter or waitress)
What is a Server?
A customer at a restaurant
A table that seats two is called a two top/ a table that seats three is called a three top and so on.
What is a Two top/Three top?
Introduction to a new menu.
What is a Menu rollout?
Front of house of a restaurant is everything your customers can see. (abbreviation)
What is FOH?
Front end management that directs and oversees all activities in the restaurant.
What is a Floor Manager?
Someone that purchases a commodity or service.
Who is a customer?
Dishes that are the main focus of a meal.
What is a Main Course?
Estimated time of arrival of food or incoming guests.
What is ETA?
A room in which the meals are eaten.
What is a dining room?
A person who works in the restaurant and catering industry clearing tables, taking dirty dishes to the dishwasher, setting tables, refilling and assists the waitstaff(busboy/busgirl)
What is a busser?
A list of guests, waiting for a table.
Who/what is a waitlist.
Sharing tips with other staff members.
What is Tip Out?
A small square napkin for drinks.
What is a BEV Nap?
A room or establishment where alcoholic drinks and sometimes food is served.
What is a Bar?
A customer who arrives late to a table where people are already eating or drinking
What is a Joiner?
Reservations are not taken, there is a first come first serve policy.
What is a Walk In?
Duties such as cleaning service area, refilling condiments, tidying menus, restocking beverage and server stations and more.
What is side work?
When a customer orders food from your restaurant with the intention of eating it somewhere else.
What is Take-out?
The area with seating where people can wait.
What is the Waiting area?
They set up business technology. They ensure exceptional guest experiences.
Who is the General Manager?
This person supervises front of the house employees and operations. They mediate staff disputes and conflicts affecting service. They handle guest complaints. They train the front of the house employees/staff and provide feedback. They report back to the General Manager.
Who/What is the Shift supervisor?
The Process of influencing guest purchases by enticing them with more expensive items or add ons.
What is Suggestive selling?
A set of Rules specifying the type of clothing to be worn?
What is a Dress Code?
The area of your restaurant in which your host is stationed during food service.
What/Where is the Host Station or stand?