Menu Items
Knowledge Info
Liquor Laws
Knowledge Part 2
Things You Should Know
100
What soup can only be purchased as an entree?
Lobster Bisque
100
What is the FOH uniform?
1:Tuscany Shirt - tucked in or worn straight
If you need to purchase another shirt $20
2: Black pants - no yoga or super tight on the bum
Introducing Shorts!
3: Non-slip low key tennis shoes, prefer black
100
When do we have to ID & Scan someone's ID at the restaurant?
ANY person who looks 35 or younger trying to purchase alcohol.
100
When does free or comped food have to be entered into Union?
EVERY TIME! Birthday desserts, comped meals, any food coming out of the kitchen needs to be entered into Union. To include a salad or cup of soup please.
Also! Free employee meals have these parameters:
Available: Salads (chicken may be added), Flatbreads, Kids meals, Spinach Artichoke, Minestrone or Zuppa, Pasta dishes that do not include seafood, and desserts. (all need to be checked to make sure we have inventory for guests before ordering)
No Bueno: steaks, seafood, lamb, lobster bisque
100
2 parts:
1. How often should we be inventorying items we use?
2. Where do we write down what we need?
1. Every single shift. Every single server.
2. On the white board! AND safety in #'s message it to Mindy or a supervisor
Desserts, berries, citrus, mint, salad, and bread
200
When is the baked potato side available?
ONLY on Friday with Prime Rib night after 5pm
200
When is your cell phone allowed to be out?
NEVER!!
The only times your phone out should be on the floor is when you have permission to have it on your person. This has become an issue y'all.
Bartenders you may have your phone available in the back for looking up drinks, but you shouldn't be on it otherwise.
200
What forms of ID are acceptable?
U.S. driver's license, military ID*, Foreign Drivers License*, State Issued Identification Card, Passport*
*These IDs must be written in a log and cannot be scanned
We cannot accept electronic IDs for peeps under 35 we don't have a scanner for them
35 yrs old are peeps born in 1990 or 1991 or before
200
When do you need to have time off requests in by and how often should you be checking your availability on 7shifts?
By the 15th and twice a month or anytime you have changes in your schedule please!!!
200
When should side work be completed?
The end of your shift (Lunch or Dinner) AND if we are slow during your shift!
300
What are the options for a birthday dessert?
Cheesecake and Tiramisu
These are the only desserts that can be offered for tables for free.
300
Problem at a table? How do we handle this?
1. Ask questions to Identify the root of the problem and take ownership! "Could you tell me more about what it is you don't like so I can try and make it right?" THEN "Let me see what I can do to fix this!"
2. Go to the Supervisor on shift with pertinent info: Did you goof the order? Did they order something they didn't realize? How much of the meal did they eat? What was the temperature at the table before the meal and after the food was delivered? How long was it from the time you delivered the food to checking on them?
From here the Supervisor will make a call as to if we are replacing the meal, comping the meal, giving a discount because they ate most of it, offering a free dessert of cheesecake/tiramisu
3. Let the table know what was decided and proceed accordingly.
4. If the table is still upset ask the Super to visit the table or the Super can see if Jeff or Mindy is available to visit the table as needed.
300
In the movies, what does James Bond usually request as a drink? Double it if you can tell me that actual bar drink name for this drink.
Martini - Shaken, not stirred.
Bradford
300
What are the handwash sinks used for?
NOT Straws
NOT Garnishes
NOT ANY FOOD!
Please stop dumping food into the handwash sinks. Ice is okay, food is not. The bar isn't an exception to this. Put the garnish and straws in the trash.
300
In the movie Meet the Robinson's what food does Lewis's invention make?
PB&J
400
Kronk's Spinach Puffs from The Emperor's New Groove
400
What are four things you should be informing/asking large groups when they are first seated?
1. Steaks take longer
2. We will bring your food as it comes up in the window (kids first?)
3. Gratuity
4. Company policy about split checks - 4 at most!
400
How many alcoholic beverages can someone have in front of them at the table?
(1) spirituous liquor drink.
(2) different types of alcohol at a time (hard liquor and beer or wine and beer)
400
What ingredient is used in the massive 80's rock hit song by Def Leppard that requires pouring.
Sugar
400
How soon after a table leaves does the table need to be bussed?
No more than 3-5 minutes. Hostesses are doing their best to make sure tables are getting bussed.
Servers, PREBUS!! As much as you can!
DO NOT SUPER STACK your dishes, more than one trip is not just for sissies.
Use a clean bus tub
500
Name three menu items you can recommend to guests for an authentic Italian meal.
Bruschetta, Caprese Flatbread (make sure you have balsamic!), Minestrone, Lasagna, Rigatoni, Piccata, Marsala, Linguine & clams, Risotto, Tiramisu, cannoli.
500
Can we seat kids in the new bar space?
Yes! They have to be 10ft from the bar top. Tables fully past the pillar or wing wall are acceptable.
500
Can a person carry their own wine or beer to their dining table from the bar?
"allows patron to transport alcohol from a bar to an adjacent restaurant owned by the same person if: (1) the distance between the bar and restaurant is less than 35 feet; (2) a bar employee escorts the patron to the restaurant; and (3) the patron does not use or cross a public walkway."
500
What is one of the rules listed on our reservation sheet for creating a table reservation that need to be followed?
-Never seat more than 4 tables within a 30 minute window, if walk-ins come in, they have to wait for the next time frame to start
-If you just sat one table, wait until the server has gotten their drink order BEFORE you seat another table
-If we have a party of more than 8, their tables need to be reserved at least 60 minutes before their arrival. More than 12, 90 minutes before their reservation
-If the kitchen gets backed up, wait to seat people for 15-20 minutes "Our staff is catching up on current orders right now. Our next seating will be in about ___ minutes."
-If we are busy, verify with the server that they are ready for their next table.
500
Name three items on our menu that are Italian-American meals
Chicken Parmesan, Spaghetti & Meatballs, Fettuccine Alfredo, Eggplant Parm, and the Carbonaras