BLUEZONE
What color are the Bluezone lines in NMFF when you can ADD/EDIT a footnote?
What is Green
What will I choose when I open the DUA APP to start my day?
What is "Contractor" and then the correct bucket type that my team is working that day.
What information besides our first name and ID# should we provide to a claimant who asks who they are speaking with and how they can make sure someone knows that it was YOU they spoke with?
What is nothing! We will only give our FIRST names and ID #'s! Absolutely NO other PII of ours will ever be shared with a complainant.
Where should you go for assistance with any issues with TOOLS we use for OS, including Spark, VDI, BZ, DUA app or anything else OS related?
What is OSI or One Support Internal which is located in the Tracker in the upper right hand corner next to the "help" icon.
What does FDCM stand for?
What is Fraud deterrence and compliance monitoring. (This will be stated in every 48hr message you leave, as directed by flow!)
What does LEU stand for?
What is Last Employing Unit
What color will "Spanish speaker" be in, on DUA app?
What is: Red
How long should is the LONGEST you should ever place someone on hold?
What is 3 minutes. Be sure to check in with them before your 3 minute time limit is up and let them know you are still with them and you will be right back.
Where can you go to get copies or printouts of your paycheck stubs?
What is Kronos or UKG Portal
If there are TWO cases on the same claim date, and one says "Identity theft: failed to respond: No text" and another case says "Identity theft: Claimant identified" and the rationale says ID.me, what is this called?
What is conflicting determinations!
In Bluezone, what does BWE stand for?
What is Benefit Week Ending
What is the ONLY action you will use in DUA app?
What is Victim needs pseudo.
What is the LONGEST period of dead air (silence) you should EVER have during a phone call?
What is 45 seconds. QA Metrics can be found on the announcements page under Quality Assurance!!
What do I need to check at the beginning of every shift besides my E-mail?
What is the announcements page!
!!!!!!!!Daily Double!!!!!!!
Name all of the buckets we work in DUA app!
When Bluezone closes down in the middle of using it, what do you do?
What is Go to "session" and click "disconnect" and "reconnect", sign back in and re-enter the SSN you were working with. This will bring your case back up.
!!!!!!!! DAILY DOUBLE !!!!!!!!!!!!!!
What are the steps to entering a footnote into Bluezone? step by step ((without looking at your flow.) )
What must you always do when using your 'hold' feature on a call?
What is ask the complainant's permission to put them on hold, and thank them for holding when you return.
What IS the VDI and why is it set to reset every single time you logout?
What is: VDI is a virtual desktop and it is programmed to reset itself after every logout is to protect our claimant's PII.
When Leaving a 48hr Message on a Friday at 1:40PM, what time should your call back deadline time be?
What is the following Tuesday at 2:00PM. *Remember, you will ALWAYS round UP to the nearest half hour.
Why should you NOT use your mouse in Bluezone?
What is too much clicking in different places can both cause it to lock up as well as put your cursor somewhere you do not want it to be, causing all kinds of confusion.
What are the 5 options of the SOURCES of cases we will receive in the DUA APP?
What are Cisco Voicemail, TC Email, BPC_IDT Email, UI Fraud portal and TWC Fraud Hotline.
How many points do you LOSE if you have a child screaming in the background or dogs barking or people arguing or a TV or radio blaring or any other violation of your WAH agreement?
What is 30. You will be auto-failed if you violate your WAH agreement!
What should you do if Spark goes down?
What is: DON'T panic! If you cannot get it to reconnect, just go to your team's google chat and let someone in there know that your Spark is not currently working and also Google chat your TL and let them know what's happening. Chances are, everyone else probably lost their Spark connection too! (The same is true for VDI.!!)
What does NMFF stand for?
What is None Monetary Fact Finding