Did not File
If calling a Did not file and we get their voicemail, what is the resolution in DUA app?
What is resolution is FF-Did not file
What is two footnotes, and they are the DNF and then the NTF which includes the enhanced ID verification.
What screen do I use to notate any out of state wages or claims in BZ?
What is SIDI
What screen do we use to see whether or not a complainant has a pseudo?
What is CMES
If on a Did not file NMER says this is a fraud claim, How do we handle it?
What is no call is needed, resolution is FF-DID not file, comments are Os reviewed, Employer responded (‘Responded:’ date) stating Employee did not file. When checking fact-finding notes, this case shows employer confirmed ID theft. No further action is required, no call is needed and enter bluezone notes.
If there is a did not file footnote on a did not file need to file, how is this case worked.
What is check to see if there is a need to file statement which is an enhanced id statement and if there is not then there is a call needed. They need to verify their identity before being able to file a claim for themselves.
IF TWC has already verified the claimant, Answered the questionnaire in NMFF, but not all of the relevant claim verification questions that we would normally are answered in the questionnaire, what is the course of action.
What is This is not considered previously worked and must be called to do claim verification.
If the witness wants to remain Anonymous, Can they and how is this noted in NMFF?
What is yes they can and for the witness name we would put Anonymous Tip.
If a case has a determination of Identity Theft - Claimant Identified - No Text: The Claimant has been Identified by TWC INV or an OS REP via Enhanced identification and/or Claim verification but there are no footnotes to support, what should you do?
What is put it back into the Assignment Type it came from and leave the comment OS reviewed, determination on file as of (date) please review the determination. No Notes in NMFF.
True or false: We do not need to complete pre-call research if we see a case in NMDL that says "Identity theft employer imposter claim verfied.
What is FALSE. We will complete Pre-call research on every case we touch.
What is an action that needs to be documented on a did not file need to file in the DUA app?
What is Victim needs pseudo.
If someone does not feel comfortable giving you there information, what should you do?
According to the flow, when should we call on a report suspected fraud case?
What is YOU MUST CALL every time even if NMDL shows Employer or Victim Confirmed.
If there is a case that says Identity Theft - Claimant Identified - IDME and Identity Theft - Failed to Respond to Contact Request - No Text on the same claim date, what is the course of action?
What is there are Conflicting ID/ID or IV/IV case decisions so we put it back into the Assignment Type it came from and comment OS reviewed, determination on file as of (date) please review the determination. No Notes in NMFF.
If you locate a Pseudo and the Pseudo was created AFTER the date of the submission of the DUA case, what will you do and what will your disposition in the DUA app be?
What is The case is already worked. You will enter your BZ notes and disposition your DUA worker app as ID/ID already closed-NMFF entered.
If a pseudo and true ssn are located on a did not file, need to file case, what should the resolution and comments be?
What is the resolution is ID/ID already closed- NMFF Entered and the comments should state Reason for submission has already been addressed and cleared on [date of verification]. Pseudo SSN present (999999999). No contact needed
On a proof ID if there is a completed ID.ME how do you know you don't need to call for a claim verification?
What is there are no new claims in CTHI after the date that Enhanced ID/ID.me was verified, there is not more than one bank change, there is not more than one address change, there is no new employer on BN74 after the last date of the LEU on the claim, there is no return mail, and there is more than one REG IC claim.
If on Report Suspected fraud and unable to locate a claim after a social is given and asked to be repeated but still unable to locate a claim should you tell the individual you are unable to locate a claim?
What is No, Do NOT tell them there is no claim on file! If you are speaking with a fraudster they will know that they can potentially file a claim on that SSN!
If you receive a case that has a CAST alert or RED alert, how is this case handled?
What is if it is a cast alert you can work this case as normal, it does not affect the process of your investigation and if it has a red aler you will likely not be able to work this case, try to but if it does not let you inform an L2 (via Fastpath). Resolution in DUA App is put it back in the bucket it came from and comment here was a red alert on the case, it wouldn’t allow me to work anything.
If an employer is reporting multiple fraud claims for employees, how do we work this case?
What is take notes of the info (Name/SSN/Issue) for each employee affected and complete the process of footnotes in bluezone for each, Complete a FDCM form for each Name/SSN/Issue Including in the Message: “Employer Reporting multiple fraudulent claims: (Name of employee/SSN/Add any additional information they provide you that is relevant to the employee on the form), Search the case in DUA worker APP, FF- Did Not File as resolution and comments are Contact was made. Did Not File (IC of fraudulent claim) I advised [employer] to advise [employee] to visit FTC.gov and IRS.gov and that the (IC of fraudulent claim) would be reviewed and appropriate action taken.
If a pseudo is found but there is no true ssn located what should be done if you call and they want to still file?
What is check to see if there is a need to file statement which is an enhanced id statement and if there is not then there is a call needed. They need to verify their identity before being able to file a claim for themselves.
If a pseudo is found and there is a true ssn located, and there is a proof identity statement located, what is the resolution and comments?
What is ID/ID already closed- NMFF Entered resolution with comments Reason for submission has already been addressed and cleared on [date of verification]. Pseudo SSN present (999999999). No contact needed.
If a complainant declines assistance on a Report suspected fraud case, what will your disposition be?
What is Report suspected fraud (E) if it's English or Report suspected fraud (S) if it's Spanish.
What can you check for in CTCH?
What is changes to the SSN.