Discovery
Presentations
Submitting a Loan
The Life of a Loan
Locks/ Pre-close
100
Gaining trust with your client by establishing a bond through common ground and empathy
What is Building Rapport
100
A team member does this for you before presenting options for a client
What is Presentation Review
100
Before submitting a loan to your AVP for review, you must complete this form
What is Loan Submission Checklist
100
The action statement that allows the client to know what they can expect during the phone call
What is Setting the Agenda
100
You should be ready to complete a Pre-Close shortly after receiving this email.
What is Clear to Close or CTC email
200
This point in the process allows for you to confirm that you have a total understanding of the clients objectives with the new loan
What is a Goal Recap
200
"Do you agree that these options accomplish your goals and put you in a far better financial situation?"
What is Validation Statement
200
Third Party Services required to be ordered prior to submitting a loan for review
What are Appraisal, Verification and Title
200
3 times a week
How often do you need to be keeping in contact with your borrower?
200
Confirming the structure and details of the loan before sending it back to Final Approval.
What is Locking the loan?
300
I want I want because or the "WHY" I want because ________ so I can
What is Need Development
300
You would like to consolidate all of your debt into one easy payment. This is important because you're frustrated in that you're not seeing your balances go down. You just want your bills to go away!
What is a Goal
300
A fixed income borrower's documents needed
What is Driver's License Most Recent Awards Letters or 1099's HOI Declaration Page
300
Calling your processor to let them know you've told the borrower to expect their call.
What is an AWC welcome call?
300
Tells you your earliest closing date as well as all final steps to prep the borrower for their closing.
What is the Pre-Close checklist?
400
Most customers have never heard of our company so it is imperative that we not only explain the great things RUM has to offer but more importantly, what all of those great things mean for the customers!
What is About RUM
400
You'll get at least the $20K cash from this loan you need to get your roof installed! This way to you'll never have to worry about your roof for the rest of your life!
What is a benefit
400
Documents required to submit an employed borrower.
What are: Copy of Driver’s License or State ID Two most recent paystubs Most recent two year’s W2s Homeowners insurance Declaration Page
400
When your loan is completed, but the borrower refuses to close.
What is an ANA (Approved not Accepted)?
400
Date on which your borrower completes the signing on their loan.
What is the scheduled closing?
500
Uncovering the long term goals of your customer is an important part of the RUM process that sets us a part from the competition and builds value for our clients. enRICHIM allows us to determine where our customers stand in terms of:
What is Retirement, Investment, College, Home Improvements and Major Purchase
500
This options saves you $350 a month, which saves you annually $4,200 a year
What is Feature
500
Documents required to submit a self employed borrower.
What are: Copy of Driver’s License or State ID Most recent two year’s Federal Tax Returns (all pages & schedules) if 25% or more ownership interest - business tax returns) HOI Dec Page
500
The act of coordinating with your borrower and processor to ensure a loan continues from one milestone to the next and into Final Approval.
What is pipeline management?
500
After locking a loan these documents get released to the borrower.
What are the LE and CD?
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