Attendance and Scheduling
What do you do if you're running late?
Contact the manager directly
What is the starting bank amount for the Mac Room?
$500
How quickly should a newly seated table be greeted?
Within one minute
When is personal cell phone use allowed?
During approved breaks and away from guest service areas
What should every order include to prevent food from being auctioned?
Correct seat numbers
When is a shift swap officially approved?
When it is documented on paylocity
Who must count and verify the bank before service begins?
The assigned opener and the Manager on Duty
When should another beverage be offered?
Before the current beverage is empty
What type of shoes are required for FOH staff?
Black, professional, non-slip shoes
What should you do when you cannot find the correct item in Jonas?
Ask a lead or MOD for help rather than guessing or ringing the wrong item
How far in advance should time off requests be submitted?
At least two weeks in advance
What is the starting amount for all other assigned banks?
$300
What is the difference between Dining Service and Casual Service?
The pace and formality change, but the service standard remains the same
What should you do if you finish your immediate task and do not know what to work on next?
Look for guest needs, clean, restock, complete side work, support the team, or ask the MOD
What details must be included when entering a food order?
Seat numbers, modifiers, temperatures, allergies, sides, and special instructions
You found someone willing to cover your shift, but the swap has not been approved in Paylocity. Who is responsible for the shift?
The employee originally scheduled
What must happen when a bank is transferred from the opener to the closer?
They count it together, verify the amount, and both initial or document the transfer
What two pieces of information should be confirmed early in the greet?
The member name and who the meal will be charged to
Is casual staff conversation allowed in guest areas?
Yes, when it does not distract from work, become too loud, or affect the guest experience
Who must be directly informed about a serious allergy?
The kitchen and the MOD
What does it mean to be "on time" for your shift?
Clocked in, in proper uniform, on the floor, and ready to work at the scheduled start time
A closer finds the drawer is short, but no MOD is available. What must they do?
Document the shortage on the End of Shift Report, place a note with the amount and their initials in the bag, secure it in the safe, and notify management
What should be preset before food arrives?
Anything the table will need, such as steak knives, soup spoons, share plates, condiments, sauces, napkins, or proper silverware
Only when it does not distract from work, become too loud, or affect the guest experience
Intentionally delaying work or clock-out to extend paid time; it may be considered time theft
A member orders a burger medium with no onion, a side salad instead of fries, and has a gluten allergy. What must be entered and communicated?
Correct seat number, medium temperature, no onion, side salad substitution, gluten allergy notation, and direct allergy communication to the kitchen and MOD