FRIENDLY
CLEAN
FAST
SAFE
SERVICE
100
The rule that allows you to speak to guest first?
What is the 10-5 rule.
100
What is the first thing you should do whenever you enter a food service kitchen?
Wash your hands.
100
How much is a souvenir bottle?
14.99
100
Where is First Aid located?
Main Street & Water park
100
What discount should be offered to each guest during a transaction?
Discover
200
Who should speak first when interacting with guest?
The team member.
200
True or False Should you wear an apron outside of a food service stand?
False
200
Speed of Service increases? _________ & _________
Productivity & Profitability
200
Who can you anonymously contact if you see or suspect theft?
Loss Prevention
200
If you offer this to guests during each transaction you will be rewarded.
Souvenir Bottle & Discover
300
What are the 3 ways you can be friendly?
Smiling, Eye Contact, Listening, Speaking to guest, making small conversation.
300
How many people dies from a food borne illness last year?
Over 6 thousand
300
When refilling a souvenir bottle you should ask the guest to?
Please, remove the lid?
300
What is the temperature of: Chicken ____ Beef _____
Chicken- 165 Beef- 155
300
True or False A guest gets free refills the entire day when they purchase a souvenir bottle?
True
400
Body language convey ____% to _____% of the total message in a two person conversation.
50 % to 70 %
400
DAILY DOUBLE!!! What is the date and day the park opens this season?
Saturday March 23rd
400
Speed of service creates a _____ experience & ensures _____ visitation.
positive, future
400
What should you do to all bills larger than $20?
Check them with a counterfeit pen.
400
What should you do if a guest spills their drink?
Replace it, clean up the spill, use a wet floor sign.
500
What is situational selling?
Informing guest of items or deals that best enhance their order. Example: A family meal deal for a large family.
500
What is the first thing you should do whenever you enter a food service kitchen?
Turn hot water on and wet hands Scrub hands & arms for 20 seconds Rinse thoroughly Dry hands with paper towel Turn water off with paper towel
500
What does it mean to have a sense of urgency?
Move quickly, taking action
500
What should you do if you think you received a counterfeit bill?
Take bill like usual, get a good description of guest, report to management.
500
At what time do we stop serving alcohol?
One hour before the park closes.
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