LEASING
PLANTING SEEDS
WARRANTY
APPEARANCE
PROCESS
100

Can a Company do bi-weekly payments?

No

100

When should I use the pink sticky?

At time of trade appraisal BEFORE providing a trade value.

100

How many warranty companies do we use at Forbes Motors?

2


100

How long are rust, paint & interior covered on a new vehicle?

10 years or 120 months.

100

When should let the finance manager know I have a turnover?

Before taking the deal to the desk to input so they can prepare?

200

What does a company have to pay on a lease that a personal lessee doesn't pay?

Security Deposit

200

Why is it important to find out what a client intends to use the vehicle for?

Tailoring what seeds to plant.

200

What deductible options are available on GMPP warranties?

$0, $100, & $200.

200

What form of rust protection do we use?

The module.

200

What do I need if my client wants to transfer their plates?

The original plate portion of the ownership.


300

How much does XS Wear cover on a Cadillac Lease?

$10 000.00

300

Why is it important to find out how many kilometers per year a client drives? 

Tailor payment options and warranty plans.

300

What is the maximum term available on a Tricor warranty?

10 years or 200 000km.

300

Do our appearance products require yearly inspections?

No.

300

Is a liability slip acceptable proof of insurance on a lease?

No.  They need a fully completed confirmation of insurance.

400

If a client doesn't have XS wear, what is the XS kilometer charge on a personal lease at lease end?

$0.16

400

When should I not talk about the different products and coverages available in the business office

Right before introducing them to F&I.

400

What is the maximum term available on a GMPP warranty?

7 years or 160 000km.

400

What qualifies as a new vehicle?

3 model years (2021 to 2023).

400

What is important to get off of a used vehicle before taking a deal to the desk?

The mileage.

500

Can you sell XS wear on a Tricor or in-house lease?

No!!!

500

My client had a terrible experience with an extended warranty in the past, what do I do / say?

1. Ask what that experience was in detail.

2. Record it.

3. Communicate this experience to the finance manager

4. Assure the client that the finance office will thoroughly review options & coverages with transparency.

500

Does Manufacturers warranty cover normal wear & tear?

 No.

500

Does the Tricor paint protection cover loss of gloss or fading?

Yes.

500

What are the 2 items required for a legal deal?

Signed Bill of Sale and Deposit

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