Forbes Travel Guide
What symbol does Forbes Travel Guide use to rate hotels, restaurants, and spas?
Star
Which classification addresses the expected amount of time for a delivery or service?
Efficiency
What classification is the standard "Serviceware is in excellent condition and completely clean and hygienic in appearance"
Cleanliness & Condition
When is it appropriate and reasonably possible to greet a guest?
How many hotels in Central Florida have been recognized with Forbes Travel Guide 5 Star?
0
Which part of an evaluation addresses cleanliness and condition?
Facility
Which classification addresses expertise and the ability to perform the role?
Technical Execution, Skill & Knowledge
Name three words or phrases that should be avoided when trying to achieve the standard, "Staff is highly articulate and avoids slang and excessive use of phrase-fragments."
"Awesome" "Guys" "No problem" "No worries" "Yup" etc.
Name two behaviors that would receive a "No" for the standard, "Staff maintains alert posture and behaves professionally in view of the guest"
Chewing gum, eating, drinking, yawning, hands in pockets, arms crossed, etc.
How many JW Marriott Hotels in the world have been recognized with Forbes Travel Guide 4 Star?
1
Which part of an evaluation addresses the emotional elements of service?
Guest Experience
Which classification addresses the presentation and posture of staff?
Staff Appearance
What must be inquired about prior to taking a guest's order?
Dietary restrictions, preferences, or allergies
What is considered an excessive delay?
Double the amount of time that the standard calls for
How many JW Marriott hotels are recommended in the United States in 2024?
5
What score does a hotel need to score in order to achieve FTG Four Star?
82%
What classification do many standards in a restaurant evaluation fall under?
Food & Beverage Quality
How can you show a genuine sense of interest for your guest?
Asking questions
How can you achieve the standard, "Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction"
Talking calmly and appropriately, loud enough to be heard
How many 5-Star hotels are there in the United States, outside of Las Vegas, with more than 582 rooms?
1
How many hotels received the Forbes Travel Guide 5 Star award for 2024?
339
Which four classifications are weighted in an FTG evaluation?
Cleanliness & Condition, Graciousness, Thoughtfulness & Sense of Personalized Service, Guest Comfort & Convenience, and Sense of Luxury
What is an example of an anticipatory gesture that you can provide in your role?
Answers will vary
Name an example of how you can achieve the standard, "Staff does not decline any request without offering appropriate alternatives" in your role.
Answers will vary
When Grande Lakes achieves its Forbes Travel Guide goals, how many stars will the complex be designated with?
23