Plans
What is the lowest plan called?
Standard
How many deductibles do we have?
How are offered at one time?
4
3
Name a routine maintenance item that is not covered on an Ford/Lincoln policy
Oil change Spark plug alignment Tires Wipers Brake pads
What is the maximum millage a shopper's vehicle can have to purchase a CSP or Late EXP policy?
140k or less
Is the price of the policy fixed for the current contract?
Yes
What is the middle plan Called?
Standard +Plus
What is a deductible?
The amount of money the customer pays to the repair shop.
What is an aftermarket modification?
Vehicles that have been modified form the original manufactures build.
What is the maximum model year of a shopper's vehicle to purchase a CSP or late EXP policy?
CSP = 11 years or newer
Late EXP = 13 years or newer
What payment due date options does the customer have?
Monthly
Annually
Full policy payoff (Needed to be added to escalation log)
What is the most Comprehensive plan Ford/Lincoln CSP offers?
Ultimate Plan
Is a deductible paid at each mechanical breakdown occurrence?
Yes
What are Pre-existing Conditions?
Repairs the vehicle need before sign up
What is the maximum milage for a customer vehicle to be considered full term of the contract?
160K
What forms of payment do we accept?
Credit & Debit cards only
Note: We don't accept 3D secure protection (Sams Club, Walmart, L.L.Bean, ETC.)
What two plans do the parts have to be listed in under the plan terms and conditions for it to be a covered part?
Hint: They are stacked plans.
Standard & Standard +Plus
Who pays the deductible to the shop?
The customer
What is an example of commercial vehicle use?
Uber
Lift
Delivery Taxi
Any company
Snow Plow attached
What is the contract lengths?
3 years or 36 months initial policy
1 year or 12 months for renewal
Can a customer change their payment due date on their initial payment also referred to as the down payment?
No
What plan covers over 5k parts and is most comparable to Ford/Lincolns original manufacturer's warranty and is an exclusionary plan?
Ultimate
What are all the deductible dollar amounts?
$100 $250 $500 $750
What is the difference between auto insurance and us?
Ford/Lincoln CSP offers mechanical breakdown protection. Offering customers the peace of mind if a mechanical breakdown happens on a part that is covered on the policy they purchased, they will not suffer the high cost of repair.
Auto insurance covers collision/accidents
What is max claim mean?
The total paid claims equal the retail value of the vehicle.
How many days does a customer have to make changes to their coverage & deductible?
30 days
Note: No changes 31 days and beyond