2025 F-150
This hybrid powertrain pairs a 3.5 L EcoBoost V6 with an electric motor for a total output of 430 horsepower.
What is the PowerBoost hybrid?
You get a lead on a new F-150
Try to make contact with customer email/text/phone and schedule appointment Check the key box for the key. Inspect the vehcile before the customer comes in for gas, damage etc.
Customer bought a vehicle a few months ago and calls and the tire light is on.
Ask the customer to go check the tires for a nail or damage on the tire, and if it has a nail or damage Discount Tire will repair for free as long as its not close to the side wall. Can bring in to our service department if they want, but make sure to inform service department if they decide to. Make sure to follow up.
In this step, the salesperson meets the prospect for the first time and builds rapport.
What is the meet and greet?
This missing paperwork can prevent a new owner from registering the car with the DMV.
What is the car title?
Equipped appropriately, the 2025 F‑150 can tow this much—up to this figure in pounds.
What is 13,500 pounds?
You have a customer on the way in to look at a new F-150
Go check the keys out of the key box. Go inspect the vehicle to make sure it cranks and has enough gas to demo.
Customer bought a used 2024 F-150 w/30k miles a few months ago and calls and the vehicle want crank.
Ask customer if they have a way to jump it, and check if they bought warranty or if certified and still within warranty, if not give them roadside assistance phone number and try to schedule it in to our service department if close if not have em send to nearest ford dealer. Make sure to follow up
A good salesperson asks open-ended questions during this step to better understand the customer's situation.
What is the needs and wants assessment?
This dashboard warning light coming on right after purchase may indicate issues with emissions or engine trouble.
Standard across all trims is the Ford Co‑Pilot360 2.0 suite, while available higher trims add ABM highway-capable hands-free driving via this system.
What is BlueCruise?
You have a customer here. Your switching them to another New F-150. You have the keys but you cant find the truck on the lot.
Have the desk look for the location of the vehicle and check if its in loaner service.
CUSTOMER JUST BOUGHT THE VEHICLE 5 DAYS AGO AND THE CHECK ENGINE LIGHT CAME ON AND ITS A 2020 HYUNDAI ACCENT AND CERTIFIED.
Ask customer when they can bring the vehicle in to service to get checked out. Get with Tabatha in service to let her know when the customer can bring it in and what is going on with it. Be prepared to set up a loaner if needed, cause it might need to go to Hyundai. Make sure to follow up.
When a prospect raises a concern about the product, the salesperson must handle this.
What is an objection?
Customers are often surprised to find out that their car was previously involved in one of these major events that the seller failed to disclose.
What is an accident?
Every 2025 F‑150 includes a digital instrument cluster and this same-size infotainment touchscreen featuring wireless Apple CarPlay and Android Auto.
What is a 12‑inch touchscreen?
You have a customer on the way in on a used F-150. The keys are checked out to Jeff, but he says he dont have them.
Check with Tabatha to see who might be working on it now, if she's not available get with Russell.
Customer bought a New F-150 a couple months ago and calls and says the center stack screen is blank.
See when the customer can bring the vehicle in for service. Get with the service department and make sure to communicate the scheduled time with the customer and service, be prepared to set up a loaner if needed. Sometimes a hard reset on the gets the system working again. Make sure to follow up.
This key part of the process involves asking for the buyer’s business.
What is closing?
Clue: Buyers are frustrated when they realize this legal document doesn't match the car they bought, suggesting possible fraud.
What is a falsified or incorrect VIN (Vehicle Identification Number)?
This off-road-focused trim uses a 400‑horsepower engine and includes Trail Turn Assist and locking rear differential.
What is the Tremor?
Customer is here looking at a used F-150 and you go get the truck off the front line and see that it needs a jump and then the check engine light is on after you jumped it.
Take it to Tabatha/Russell and see if they can get someone to look at it, usually after a jump start some vehicles need to clear a low voltage code.
Customer bought a used 24 f-250 diesel w/20k miles and it goes into limp mode on there way home and is stranded on the side of the road outside of Dallas and its 5 pm on Saturday and they live in Oklahoma
Have the customer call roadside assistance to get it towed to the nearest Ford dealer, get a Hotel room till we can find out what is going on with the truck. It's still under the Factory warranty, and we will continue to help, please let us know which dealership its at so we can follow up with that dealer. Make sure to follow up.
Sales reps often use this method, involving comparisons to competitors, to highlight the benefits of their product.
What is competitive seat analysis?
This basic inspection step, often skipped by buyers, could reveal hidden issues before purchase.
What is a pre-purchase inspection by a certified mechanic?