Hotel Areas 1
This is where hotel guests sleep
What are rooms?
This is where guests can enjoy breakfast, lunch, or dinner for an extra cost
What is the restaurant?
This department keeps the hotel clean
What is housekeeping?
This department runs the entire hotel
What is management?
This is what the guest does to leave the hotel
What is check out?
This area hosts business meetings?
What is conference room?
A place to relax
What is the spa or the thermal circuit?
A guest should call this department if their shower does not have hot water
What is maintenance?
A guest should go to this department if they are unsure about what to do in the city
What is the concierge?
True or false: It is important for hotel staff to use the guests names when they can
What is true?
This is where a guest can enjoy a drink after a long day
What is the (piano) bar?
There is a paid and unpaid version of this area at Hotel Carlos Oroza
What is parking?
This person is the first person to greet guests
Who is the doorman?
This person helps guests with their bags
Who is the bellhop?
This is a word for all the people that work at the hotel
What is the staff?
A hungry guest who does not want to get out of bed should use this
What is room service?
The receptionist should recommend this area to a guest who is very active
What is gym or green/sports area?
A guest should call this department if there is a strange man outside their room
What is security?
This department works to advertise the hotel to potential guests
What is marketing or public relations?
What are the two special promotions that Hotel Carlos Oroza offers
What are the Bubble Satin Night and the Health Room?
This area has a capacity of 200 people at Hotel Carlos Oroza
What is the banquet hall?
A person who is traveling for a long period of time might want to use this area at the hotel (more than a person travelling for a short time)
What is laundry?
This is where most of the upselling occurs in a hotel
What is reception?
A guest can consult this department if they want to have food at a large conference or banquet
What is catering?
Every hotel staff member needs this. This is the ability to work and communicate with people in a friendly and helpful manner
What are people skills?