Structure
The correct ending to "Dear Sir / Madame,"
Yours faithfully,
What are the 4 grading points
Structure, Grammar, Vocabulary and Register, Content
Put "say sorry" into a formal form
I apologise
Contents of the opening paragraph
You should state the reason for the complaint including details
2 opening phrases other than "I'm writing to complain about"
I'm writing to express my strong disatisfaction with
I feel I must protest/complain about...
I am afraid to say I have numbers of complaints about...
I am sorry to say that I was very disappointed with...
What do we put in the top right corner?
Your address
Date
Describe the criteria for to get 5 Vocabulary and Register
Correct use of vocabulary, which is rich and diverse, and in the correct register.
Put "get in touch with" into a formal form
contact
Greeting that is used with "Yours sincerely"
Dear Mr. Smith,
A phrase to open up the complaint
I hope you will understand that I was very dissatisfied...
First of all,
The first problem was...
I believe you can appreciate how disappointed I was when...
Name 3 characteristics of a formal letter
No abbreviated forms
Frequent use of the passive
Formal language
Appropriate Greetings and Ending
Describe the criteria to get 5 for Structure
Has the correct structure and form, and gets the message clearly across
Put "It's about" into a formal form
"I'm writing in regard to"
Structure of the main body
New complaint per paragraph
Supported by justification
5 linking words
Even though, however, furthermore, firstly, finally, in addition, on the contrary, in addition,
Above the greeting is
The receiver's name and address
Describe the criteria to get 5 for Grammar
Perfect and diverse use of grammar
Put "show" into a formal form
demonstrate, illustrate, portray
Contents of the final paragraph
Suggested action to be taken
Closing remarks
2 possible justification phrases
The standard of the… was far from satisfactory.
The… was not up to the expected standard.
The… left a lot to be desired.
The… failed to live up to the high expectations your advertising promises.
We were left bitterly disappointed by…
Explain the complete structure of a formal letter
Introduction
Paragraph 1 - reason for writing
Main Body
Paragraphs 2-3 new point per paragraph and justification
Conclusion
Final Paragraph - Summary, Closing remarks
Full name
Describe the criteria to get 5 for content
Accurate and well developed points with justifaction of reasons
Put "I got" into a formal form
I received
Outline the complete structure of a complaint letter
Introduction
Paragraph 1 - reason for writing (plus list date, place, time, details etc. if possible)
Main Body
Paragraphs 2-3 - complaint(s) and justification
Conclusion
Final Paragraph - suggested action to be taken, Closing remarks
Full name
2 final paragraph phrases
I would like to hear your explanation for the above problems...
I would therefore be grateful if you could give me a full refund...
I hope/assume you will replace...
I look forward to hearing from you in your earliest convenience to offer me a complete refund
I feel I am entitled to a partial refund in addition to an apology for the inconvenience caused
I hope that I will not be forced to take further action
I look forward to receiving a prompt reply