Rewards
This is the Rewards program at Men's Wearhouse.
What is Perfect Fit?
This is a feature found on a coat that can be placed at the center back or sides of the coat.
What is a vent?
This acronym includes the values of leading with the customer and owning it together.
What is L.I.O.N.?
This feature in Salesforce provides you with articles featuring contact and procedural information.
What is Knowledge?
This is the name of your department.
What is Formalwear Services?
This is the Rewards program at Jos. A. Bank.
What is Bank Account Rewards?
This formal event classification makes wearing a tuxedo optional.
What is "Black Tie Optional"?
This key principle of communication states that we should ask for help.
What is the third key principle of communication?
This option allows you to request a call to be removed from our systems due to capturing a customer payment information on the call recording.
What is PCI Deletion?
She is your manager.
Who is Sitara? or Who is Sitara Hamedi?
This is the amount of the rental discount for a Rewards member.
What is $40?
This is the most formal event classification in formalwear.
What is White Tie?
The second key principle of communication states that we should listen with this.
What is empathy?
This is a flag or note on a case or contact that alerts you to special instructions provided by management.
What is an escalation note?
Call this line if you are going to be late or absent?
What is the Attendance Line?
This is the number of points necessary to earn a Rewards certificate.
What is 500?
This is the most formal type of coat.
What are "Tails"? or What is a tailcoat?
This key principle of communication states that we should do this to a person's self-worth or self-respect.
What is maximize?
This is a record visible in Salesforce of when you have been late or absent.
What is an Attendance Tracker?
This type of transfer requires that you wait on the line until you can speak to the consultant to whom you are transferring.
What is a warm transfer?
This transaction type is the transaction on which Rewards members earn points for their rental.
What is the pickup transaction?
This type of pocket features very narrow stitched-down piping on both sides of the opening.
What is double besom?
This is the way that we deliver feedback and review/evaluate performance.
What is the Behavioral Coaching Model?
This is the status a case should be left in if you need to do more work on it.
What is Waiting Internal?
"Is there anything else I can help you with?" is a way of verifying that this has been achieved on a call.
What is FCR? or What is First Call Resolution?