Navidium Claims
Name a reason we go through Navidium not loop
RTS, Lost In transit, DNR, damaged in transit
Tag used when an order is damaged upon delivery
Día de los Muertos, or Day of the Dead, is primarily celebrated on which dates?
November 1–2
What do you say in the comments when filling out a DNR claim once address is confirmed and you have checked it is a low risk reship?
When filling out a Navidium Claim, which tag do you use for an order that is no longer in the expected timeframe?
Lost in Transit
Which major Hindu festival often occurs during the autumn season and is known as the Festival of Lights?
Diwali
What do you say in the navidium comments if a customer's order was DNR because they entered the wrong address and a free reship was allowed (manager approved or approved exception)
Submitted by CX on behalf of customer, Address Error (wrong address, exception)
Tag used when a customer's order is marked delivered but they did not receive it. When you ask to confirm the address, it was an old address.
Address Error
Oktoberfest traditionally begins in which month?
September
What do you say in the navidium comments if a customer's order was DNR because they entered the wrong address and a free reship was not allowed
Submitted by CX on behalf of customer, Address Error
Customer says their order was delivered but not received, you check the tracking and see it was delivered back to us- what is the tag?
Reship RTS
What astronomical event marks the beginning of fall in the Northern Hemisphere?
Autumnal equinox