MISC.
Core idea of this NWoW is to maximize customer value while minimizing waste.
What is Lean
Transfer a client who wants to remove an excess contribution
What is retirement primary?
This must be said when quoting an account balance
What is the as of date?
This form shows any distributions taken from a retirement account to be taxed in the year.
What is the 1099-R
This journey would discuss any cost basis question a living client has
What is Investments
A New, impactful ideas; Diversity of experience and thought; Crew at the table, comfortable voicing their unique perspective.
What is Diversity, Inclusion and Belonging
Variable Annuity clients needing assistance with their existing annuity.
What is TransAmerica?
Old Vanguard platform that holds Vanguard mutual funds only
What a TA account?
The deadline for most RMDs
What is Dec 31, 2021
The two methods a contribution can be made to an IRA
What is add a bank, bank transfer or by investment by mail
This metric is a combination of talk, hold and aftercall time
What is AHT
Transfer of assets to vanguard in excess of 500K
What is ONB Adv?
These must be asked in order to disable security codes on an account over the phone if the client is not voice verified.
What is 2 security questions and two account specific questions?
The date that 1099-Rs are available online
What is January 11, 2022
Required document for any client to have to mail a check to Vanguard and the journey that would give them the form
What is investment form, invest by mail and Investments
When a foundation phone associate begins to step outside of their journey to answer a question that is not a foundational topic
What is over serving?
Reschedule advisor appointment by phone
What is Investments Adv?
Where clients can self provision reviewing their investment returns, purchases and withdrawals on the website.
What is Personal Performance?
This form is the only tax that appears after the tax filing deadline
What is the 5498
a profit from the sale of property or investment
What is capital gain
Very first mutual fund to be offered at Vanguard in 1929
What is The Wellington Fund or Industrial and Power Securities Company
Due to death with beneficiaries listed as per stirpes
What is COO Adv?
Allows a third party to purchase a fund on a client's account but not change the client's address
What is Limited Agent
Steps an associate should take if a client calls and says they haven't recieved their tax form
Check see if tax form is in tax center
check delivery settings
If available online inform client steps to retrieve online
Historical Documents are only kept this number of years
What is 7 years