TEST
To understand the strategies for successfully taking tests is to be ______.
test-wise
Deductive reasoning is the process of reaching logical conclusions by employing ______.
logical reasoning
If you are interested in working at an establishment with secure pay and benefits, and one that will allow you to transfer should you relocate to a different state, where should you focus your search?
large national chains
If you are interested in working at an establishment that offers full-service treatments, such as full-body massages and luxurious pedicures, and where the clientele expects and receives complete pampering, where should you focus your search?
high-end establishments or day spas
If you want to subtly increase the breadth and scope of your professional contacts, you should start with ______.
networking
When preparing your professional resume, avoid ______.
making it longer than one page
When creating your resume, you should focus on ______.
including information that is relevant to the desired position
As you list former and current positions on your resume, you should focus on ______.
achievements
Why is it important to use action verbs on your resume?
Because it makes accomplishment statements more positive.
After submitting a resume to and requesting an interview with the owner or manager of a salon, spa, or barbershop, you should make a follow-up contact within a ______.
week
When preparing for your first interview, you should make sure that you have all BUT which of the following materials in place to bring along with you?
report card from your most recent schooling
Which of the following is GOOD behavioral advice for an interview?
Do not sit until you are asked to do so.
Which of the following should you NOT do if and when your interviewer invites you to ask them questions?
Say: “I don’t have any questions for you at this time.”
David is worried about his future. He has dreamed of a career in the beauty and wellness industry since he can remember. With the recent fluctuations in the economy, however, he’s uncertain that his career choice will be the right one. As David’s friend, what might you say to cheer him up that is TRUE?
“No matter what changes occur in the economy, there are often more jobs available for entry-level beauty professionals than there are people to fill them.”
Melania feels she is more than ready for this morning’s state board exam. She has told all her friends that her confidence comes from the fact that she is “test-wise.” What, exactly, does it mean that Melania is “test-wise”?
She understands the strategies for successful test taking.
Jamil is a bit nervous. He has recently passed his written state board licensing exam and must now prepare for the practical exam. As Jamil’s friend, which of the following would be the BEST piece of advice you could give him?
Look the part: neat, clean, and professional.
After she passes the state board licensing exam, Gretchen is sure she’ll be working somewhere where her pay and benefits are secure, where she gets paid to train, and where there are management opportunities as well as plenty of corporate advertising. After she has been in her job for a year or two, she hopes to stay with the same company and relocate to the West Coast. In which of the following types of shops will Gretchen most likely work?
a large national chain
Bernie just passed the state board licensing exam and is anxious to get his career started. Although he knows it might be difficult, he is set on the idea of owning his own business immediately. Because Bernie has little money to invest, what is his best option for getting started in the beauty and wellness industry as the owner of his own business?
a booth rental establishment
You are an instructor of beauty courses at a local vocational school. Beatrice, one of your best students, tells you during class that she has heard other instructors mention the importance of being a “test-wise” student. Beatrice asks your opinion of what that means, exactly. What do you tell her?
Practice good study habits and time management.
Your instructor at the beauty and wellness industry training school has a strict policy regarding the resumes of his students. “They must be PERFECT,” he is known to say. You have studied his lecture notes diligently in making certain that every single instruction he gave you went into the creation of your sample resume project. That is why, on the morning of his passing back the resumes to the class, you are horrified to see that he has given you a failing grade. “Perfect or Fail,” he has written across your resume in red ink. Where have you gone wrong?
You have included all your work experience, whether it was relevant or not.
The first reality of a service position is that your career revolves around ______.
your clients
Which of the following should you AVOID in order to become a good team player?
negativity
How does the U.S. Internal Revenue Service (IRS) categorize independent contractors and booth renters?
as self-employed workers
Why is being paid an hourly rate usually the best way for new beauty professionals to start out?
New beauty professionals rarely have an established clientele.
Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?
You will increase the amount of Social Security benefits you’ll receive after retirement.
If you wanted to “give yourself a raise,” the BEST way to do so would be to ______
spend less money
In the beauty and wellness industry, the first step in selling is to sell ______
yourself
To overcome a client’s objection, ______.
reword the objection in a way that addresses the client’s need
Your first job in this industry will also likely be your ______ job.
most difficult
Jared is beginning his beauty career at a local establishment. He has studied the industry and has a thorough understanding of what it is like on the job. In which of the following ways will this benefit Jared?
It will help him to promote himself and build a loyal client base.
Alison has not been thriving in her early career as a beauty professional. She has tried very hard to stay follow through on what she learned in school by being true to her word, being punctual, putting herself before others, and continuing to be a lifelong learner. Where has Alison gone wrong?
Now that she is on the job, Alison should put others first.
Gina was sure to ask all of the prospective employers she interviewed with for a thorough and written job description before she left each of the interviews she attended. Why was it important for Gina to do this?
Gina will be expected to fulfill the functions listed on the job description.
Although Jamie did not have to set up her own small business, she does pay the owner of the establishment she works at a portion of every client fee in exchange for the use of the station and the space. Jamie is MOST likely a(n) ______.
independent contractor
A large portion of Harold’s income comes in the form of tips. Because he is careful to do exactly as he was instructed to do by all of his instructors in school, Harold ______.
keeps a daily log of his tips and reports all of them in his income taxes
Bernice is a beauty professional at a high-end establishment. Whenever she is treating a client with particularly sore or injured muscles, she always uses the same warming balm. After the service, she always shows the client a jar of the balm that is available for sale and take-home use. By doing so, Bernice is ______.
retailing
If you are an owner of a salon, spa, or barbershop, which of the following is TRUE?
There is no guarantee of any profits.
Which part of your business plan should include a description of how the business will run administratively?
organizational plan
Which part of your business plan should outline all of the research obtained regarding the clients your business will target?
marketing plan
Which of the following is the MOST important question to ask yourself when creating your brand identity?
What is my business’s point of difference?
Which of the following is an essential set of benchmarks that, once achieved, helps you to realize your mission and your vision?
goals
How long is it MOST likely to take to determine and complete all of the aspects of starting your business?
1 year
You will want to base your business location on ______.
your primary clientele and their needs
Why will you need to purchase insurance when you open your own business?
It protects you against malpractice suits.
Which of the following types of business ownership is MOST likely to raise capital by offering shares of stock to stockholders?
a corporation
A realistic benchmark for the net profit of a salon, spa, or barbershop is ______.
15%
What should be your primary concern when planning and constructing the best physical layout for the type of business you envision?
maximum efficiency
Your personnel is your ______.
staff
The key duty of receptionists is ______.
booking appointments
What should be done if a client calls to book an appointment with a particular professional on a particular day and time, but that professional is off that day?
Suggest other times that the professional is available.
Marketing is the means for ______.
selling and promoting your business
What does adding services and retail sales to your service tickets mean for your business?
additional revenue
Ursula is working on a description of the key strategic influences of her business, including the varied services she will offer and the high quality she expects those services to provide. What, exactly, is Ursula working on?
her mission statement
David needs advice from his friend and mentor, Raul. They went to beauty school together and worked at the same location as beauty pros for five years. Each has always wanted to open his own professional, full-service establishment. However, while David’s business is still a mere idea and dream, with any concrete plans at a standstill, Raul’s has been open and flourishing for more than two years. So, when David finally calls Raul to ask his advice, why does Raul tell David that he must come up with a thorough vision statement?
Because a vision statement would give a long-term picture of what the business is to become.
Wilson is in disbelief. He cannot believe that his longtime friend Umberto has opened up his own business after all these years servicing clients. “Maybe you’ve arranged some other business structure to make it work? Because I cannot believe you are a sole proprietor,” says Wilson to Umberto. How can Umberto demonstrate to Wilson that he is, in fact, the sole proprietor of his establishment?
Explain that he alone manages and assumes all of the expenses as well as receiving all profits.
Franco is trying to convince his business partner, Vicky, that they should be using viral marketing at their business to get the word out more effectively and increase clientele. Vicky is not so sure; she prefers the old-fashioned methods of mail advertisements, occasional radio spots, and word of mouth. “Exactly!” exclaimed Franco when Vicky told him about her feelings. “We need to use good old word of mouth, just in a less old-fashioned way!” Which of the following could be effectively added to the old-fashioned word of mouth that would MOST likely make it viral marketing in Franco’s eyes?
a smart device or computer