Departments
What department would you call if you dialed x7400
Learning and Development
What is the POS limit on a personal Debit Card?
$2500
What is the fee to purchase a visa gift card.
$2.50
When you are done with documents they should be ________________?
Shredded.
Who is the Retail Banking Director?
Terrie Norwood
What department would you call for issues relating to wires?
Payment Operations
What is the fee for a dynamic transfer?
$7.50 per transfer
Name two types of cards we cannot process cash advances for?
CashApp cards and American Express cards
A variance report is required when there is an offage of at least $______
$100
Within how many rings should a banker answer the phone?
3 Rings
What department would you call at x7337
Commercial Support
What personal account has a $2500 minimum to open and a tiered interest rate?
Relationship Money Market.
What is the maximum a money order can be purchased for?
$2500
you must have at least _____% of a bill in order to accept it.
51%
How many Branches does Fidelity/Oklahoma Fidelity Bank
17 Branches
What department has the extension 2896?
Account Services
What is the minimum opening deposit for all checking accounts?
$25
What are 2 transactions a customer can make through their OLB?
Mobile deposits, Transfers, and Loan Payments.
At what amount must a CTR be filled out?
$10,000.01
What year did Fidelity Bank open for business?
1905.
What Department would you call for issues associated with a Debit Card?
Bank Card
How long is the grace period for a Certificate of Deposit?
10 Calendar Days
Name 3 Transactions that would require an ID from a customer
Answers may include, Withdraw, Monetary Instrument, Transfer, and others.
The standard FDIC coverage is?
$250,000
In what year did Fidelity Bank expand to Oklahoma City?
2004