Business Account Product Knowledge
What is the minimum account opening deposit for a Small Business Checking?
A. $10,000 B. $1,000
C. $100 D. $2,500
C. $100
If a customer says they had an unauthorized charge on their debit card, what should the banker do?
Hot card their debit card.
What is an interactive banker's cash back limit when in offline procedures? What is their contact center manager's cash back limit?
A. $500.00 and $1,000 B. $100 and $100
C. $1,000 and $5,000 D. $250 and $500
D. $250 and $500
What is a self-service option you would recommend for someone depositing a check through the IBM?
Mobile deposit.
What is a secured loan?
A loan that requires collateral such as a car/boat/motorcycle/house for the bank to place a lien on?
True or False? The RightNOW account can only be opened by sole proprietorship or partnership businesses.
False. The RightNOW account can only be opened by sole proprietorship or not for profit organizations.
If a customer says their card isn't working when they use it and you see that they have three invalid pin attempts on their card what should you do to assist them?
First, reset their invalid pin attempts and then recommend they step into the branch to reset their pin number if they don't remember it.
Who will typically be in charge of managing the communications and navigating how things need to be done during offline procedures?
A. Contact Center Director
B. Retail Banking Director
C. Contact Center Manager
D. Bank President
C. Contact Center Manager
What is a good self-service option for a customer to know about if they are depositing cash but doesn't want a receipt?
That they can view their deposit in their online or mobile banking.
What are two examples of secured loans?
Vehicle, boat, real estate, motorcycle, and CD loans.
The Business Select Checking has how many free per-item transactions a month?
300.
If a customer requests we mail them a brand new debit card, what system do we turn in that request in?
Connect.
If a non-customer wishes to cash a Fidelity Bank check in the amount of $550.00 while you are in offline procedures what steps should the banker take to handle this?
Inform them that due to our systems being down we are only able to give out up to $500 if approved by our supervisor and that they will have to come back at a different time when our systems are back up and operational.
If a customer has $50,000 in a Free Checking Account, what account product or products would you recommend?
Answers may vary. Relationship Checking, Relationship Rewards Checking, Relationship Money Market, and Certificate of Deposit.
What are three loan examples that are fixed rate loans?
Vehicle, Home Equity, Boat, Personal Secured/Unsecured, Vacant Lot, and Certificate of Deposit.
What is the business account that has four interest rate tiers, requires $2,500 deposit to open and $2,500 to maintain monthly to avoid a $10 fee?
Business Money Market Max.
How many days does it take for a debit card to be mailed normally?
7-10 business days.
What two systems does an interactive banker use to verify a customer's identity and previous business day's account balances?
Connect and Q2 Co-Pilot.
Customer withdraws cash at the IBM. What's a product/service you would recommend based off of this and why?
Debit card. More convenient to use, they don't have to worry about losing a lot of cash, and they can use at any time of the day.
What's the minimum loan advance the bank gives to a customer who wishes to get a vehicle loan? Boat Loan? Motorcycle Loan?
$1,500. $1,500. $1,500.
If a business customer currently has a Small Business Checking account and they consistently have 250 per item transactions a month, deposits $7,500 in cash monthly, and consistently maintains $25,000 a month in the account, what would be a better alternative business account you would recommend?
If a customer is having issues with their debit card and they say it got declined at Walmart today, they have no invalid pin attempts, and the banker doesn't see any transactions tried at Walmart, what should they tell the customer?
That since there's no history of them using their card at Walmart in their debit card history that the issue is with the vendor's card reader system and not with the bank.
When Horizon is no longer offline what should a banker do?
Pull up Network Manager and then complete all those transactions in Horizon.
If a customer has $3,500 in a Free Checking Account what products would you recommend and why?
Answers may vary. Update Free Checking into a Relationship Rewards. Open a Relationship Money Market or Certificate of Deposit Account.
Name the loan that has a variable interest rate, requires collateral to have it, has a ten-year withdrawal period followed by a ten-to-twenty-year repayment period, with a max loan amount of $250,000?
Home Equity Line of Credit (HELOC).