Listening to Others
When a person knows, you are talking to them.
What is looking at the person?
The first step in making a request.
What is looking at the person?
Letting the other person know you want to express the feeling.
What is looking at the other person?
Step one of expressing unpleasant feelings
What is looking at the person and speaking calmly and firmly?
Showing compromise and negotiation
What are conflict management skills?
Verbal communication to let a person know they are being heard.
What is saying, uh huh, or OK, or I see?
Making your request known
What is saying exactly what you want the other person to do?
The other person knows why you are pleased.
What is telling the other person exactly what it is that pleased you?
Name this step in expressing unpleasant feelings, "You took the last chocolate chip cookie!"
What is saying exactly what the person did that upset you?
I don't want pizza tonight because I had it last night.
What is telling your viewpoint?
Non verbal communication to let someone know they are being heard.
What is looking at the person, what is nodding your head, or making caring facial gestures?
Example of step 3: " I feel respected when you help take out the garbage."
What is telling the other person how it would make you feel?
In Step three one person obtains the knowledge of how the other person feels.
What is telling the person how it made you feel?
Step three in expressing unpleasant feelings.
What is telling the person how it made you feel?
Example of step 3: "I hear you saying you had Pizza last night".
What is repeating the other person's viewpoint?
The act of validating to the other person that they were heard.
What is repeating back what you heard the other person saying?
Name this step: "I would like you to stop telling me what to do".
What is the 2nd step of making a request?
Step 3 of expressing positive feelings.
What is telling the other person how it made you feel?
"You should let someone know when you take the last chocolate chip cookie so they can plan to buy more" Name this step in expressing unpleasant feelings.
What is suggesting how the person can prevent this from happening in the future?
The Steps of conflict management and negotiation
What is explaining your viewpoint, listening to the other's viewpoint, repeating the other's viewpoint, and suggesting a compromise?
Things you can do to make the other person feel heard when making eye contact is uncomfortable.
What is using verbal acknowledgement?
I will feel less stressed if you stop asking me if I am okay every 2 minutes.
What is the 3rd step in making a request?
I really liked how you took out the trash for me--it made me feel like my time is valuable too.
What is step two of expressing positive feelings?
Name the 4 steps of expressing unpleasant feelings.
What is look at the person and speak calmly and firmly, say exactly what the person did to upset you, tell the person how it made you feel, and suggest how the person might prevent this from happening in the future?
Letting the other person have pizza knowing you will have your own food choice the next time.
What is compromising?