Clearwater Beach
From which page in ATLAS would you add a new Associated AP?
Parties Involved
When adding a doctor as a new associated party, what relationship should be selected in ATLAS?
Medical Related-> Medical Facility
Where in ATLAS can you submit a request for Advanced Authority?
Financials
Where must a record of all phone conversations be documented?
Notes
Before placing a customer on hold, the examiner must:
Explain the reason for the hold, Ask permission before placing on hold, thank the caller for holding
What is the max timeframe for a working hold?
10-15 seconds
What is the max timeframe for a closed hold?
3 Minutes
List 3 PIP Reserve Lines
Basic PIP- Medical Expense- Loss
Basic PIP- Medical Expense- Expense
Basic PIP- Income Loss- Loss
Basic PIP- All Other- Loss
No Coverage PIP- Loss
Interest on Late Payments- Loss
Based on the Verification Matrix, what information must we obtain to properly verify an attorney?
Caller’s Name, Name of Company, Full name of IP they represent or GEICO Insured, Claim Number/Policy Number etc.
A claim is assigned to you where the injured party is on a motorcycle; what reserve line should be opened on this claim for the injured party?
No Coverage PIP- Loss
How does your Desktop differ from the Workplan in ATLAS?
Desktop displays all activities assigned to you across all of your claims. The Workplan shows all activities for a specific claim. A list of standardized activities and mail entries assigned to the adjuster Specifically
You are assigned a claim where you know one of the injured parties listed, what should your next steps be?
Reach out to your supervisor to have the claim assigned as it is a violation of the Code of Conduct to be assigned
You are assigned a claim where you know one of the injured parties listed, what should your next steps be?
Reach out to your supervisor to have the claim assigned as it is a violation of the Code of Conduct to be assigned
What methods does an injured party have if they want to send a document to GEICO?
Upload on GEICO.com, GEICO Mobile App, Fax, Mail , Send an email through Letters in ATLAS
How does TIP differ from First Contact?
TIP is the attempt made to advise coverages (24 hours). First Contact is actually speaking to the customer to advise Benefits, Coverages & Timeframes.
What is an example of an empathetic statement an examiner can use after a caller says "I am really confused on what to do next. My neck has been in so much pain from the accident".
Sorry to hear that you are injured, I can assist with the process
What must an examiner advise on an inbound call with a Medical Provider?
Advise GEICO.com/B2B-> Medical Provider website