Fraud Types
Utilization of an existing customer's account in order to obtain phones without the consent of that customer is this general fraud type
What is: ATO
Every call received should be tracked in this system
What is: CRD
The fraud review where FPT can disposition an order is located in this system
What is: UCM
Somebody stole my purse which had my cell phone in it. Can you help me?
What is: out of our scope
Established customer, online order for 2 high end devices- order placed from an international IP address. Recent email change on the mobile account. We suspect this general type of fraud
What is: ATO
The use of one person's identity to create a new fraud account is this specific fraud type
What is: Identity Theft
The phone system where you change your status to "ready" to receive an incoming phone call is called this
What is: Avaya
Auto-generated tickets created when new mobile orders match certain criteria or fraud markers are called this
What are: FIT Tickets
I have never heard of Spectrum and I don't have your services, but I noticed you charged my credit card a few days ago. Refund me immediately!
What is: out of our scope
Brand new account in Ohio for a 84 year old customer. DOB and SSN match in LN but this customer has lived in Texas their entire life per LN. Order is for two iPhone 14 pro max's on the BTG plan and a pair of airpods.
We suspect this specific type of fraud.
What is: Identity Theft
A fraudster adding themselves as an AU with the intent to order phones on that account is this specific type of fraud
What is: Delegate Fraud
The process we go through to help victims of ATO to ensure a fraudster no longer has access to their account is called this
What is: Resecure the Account
To generate multiple-choice questions to help us verify a caller's identity we use this system
What is: LexisNexis
I received an email asking me to upload my ID to get my new iPhone 14 but the link is broken
What is: In Our Scope
You talk to an AH who is unable to verify which phones they ordered, the billing info, or the nicknames on the lines. They later state their fiance placed the order and they will be shipping the phones to them while they are working overseas.
We suspect which type of fraud?
What is: Romance Scam
Piecing together both real and fictitious personal information to create a new fraud account is this specific fraud type
What is: Synthetic Fraud
FPT has reviewed an order and we suspect subscription fraud. After cancelling the order, we submit this request to take care of the core account as well.
What is: 10 day letter
To find the dataspider ("Christmas Tree") of one specific order you would use this system
What is: Fraudnet
Somebody else is making payments on my account that are now being returned.
What is: out of our scope
New account open for 15 days. One order on the account for BYOD Iphone 12 pro max on the unlimited plan. Customer ties to the address on LN. What type of fraud do we suspect?
What is: No Fraud Suspected
A fraudster posing as the AH to order phones and then contacting the AH to have them ship the phones somewhere else is called this specific fraud type
What is: Reshipper Scam
These are the three skillsets/que's in our department
What are: CVT, IDT, and OV
(Customer Validation Team, Identity Theft, and Order Verification)
The system used to determine if an order is "Behind the Modem", or to see which CORE account a Spectrum IP address is connected to
What is: Scope
I recently moved to a new address and opened this account. I got an email that my order was cancelled and there's now a fraud block on my address.
What is: in our scope
22 year old customer for 2 months. Mobile account indicates they've received 3 iphone 13 pros, 2 iphone 13 pro max's, and 2 pairs of airpods. There is zero usage on any of the lines so far. New order placed for 2 more iphone 14 pro's.
What type of fraud do we suspect?
What is: Mule Fraud