Attendance
How many minutes can you be late to an individual appointment before it is considered a no-show?
15 minutes.
After that, the appointment is marked as an unexcused no-show unless arrangements have been made with your counselor.
How long are scheduled group breaks?
15 minutes.
Clients are expected to return on time.
True or false: You can turn off your Zoom camera as long as you are listening.
False.
Cameras must remain on, with the client's face visible throughout group.
You miss group because of traffic. Is this generally excused or unexcused?
Unexcused. Clients are expected to allow additional travel time.
Who is responsible for tracking scheduled sessions and attendance?
The client.
How far in advance can you reschedule an individual appointment online?
Up to 24 hours before the appointment.
Within 24 hours, contact your counselor.
What is the rule about using cell phones or earbuds during group?
They are not permitted unless approved by the counselor.
Can another person be in the room while you attend Zoom group?
No.
Clients must attend from a private setting with no one else present.
You have a specialist appointment during group and tell your counselor beforehand. Is this an excused reason?
Yes. Specialist appointments are listed as excused when communicated before the missed session. You may still be expected to attend a make-up group.
What should you do if an unexpected situation may prevent you from attending treatment?
Communicate with your counselor as soon as possible to explore solutions.
How many unexcused absences may lead to discharge or a recommendation for a higher level of care?
Three unexcused absences.
Where are clients permitted to smoke or vape?
Only in the designated area by the picnic tables in the northwest parking lot.
Do in-person group norms also apply to clients attending through Zoom?
Yes.
Clients must follow the same norms and attend as if on-site.
You miss 30 minutes of group. What does the makeup policy require?
Missing two or more 15-minute units requires attending a designated Wednesday or Thursday makeup group.
What support plan may be used when a client has attendance concerns?
A Recovery Success Plan
AKA- Attendance Success Plan
Do missed individual appointments count toward your total unexcused absences?
Yes.
Both group and individual absences count.
What are two expectations about communication during group?
Examples: use I statements, avoid unsolicited advice, allow one person to speak at a time, and use respectful language.
What may happen if a client is not alone or violates Zoom rules?
They may be removed to the waiting room and may lose attendance credit.
You attend group but repeatedly fail to participate. Could you lose attendance credit?
Yes.
Participation is part of attendance, and failure to participate may result in an unexcused absence.
What must you do before a missed session for an otherwise eligible excused absence to count as excused?
Communicate with your counselor before the missed session.
Name three reasons that are generally considered unexcused absences.
Any three: work without prior approval, traffic, late medical transportation, weather, internet issues, non-emergency appointments, or vacation.
What is the policy regarding physical contact between group members?
Physical contact must be invited and agreed upon in advance. Unwanted contact is prohibited regardless of intent.
What must a client do after being placed in the Zoom waiting room for a rule violation?
Leave, address the violation, establish a private setting, and log back in as soon as they can comply.
You miss Friday programming. According to the makeup policy, how is that absence handled?
Friday misses are considered unexcused.
Name three examples of absences that may be excused with advance communication.
Any three: emergencies, death of a loved one, illness (A doctor's note may be required for illness), court, or specialist appointments.