TOOLS
The site code for FWI
MCHCTR
CW33 is used when...
Customer is unsure if activity is fraud and wants to call back
Undetermined charges
Card was removed from customer's possession, resulting possibly from robbery, burglary, or theft from vehicle or other intentional criminal acts
STOLEN
TRUE of FALSE
AU can make profile changes on the account
FALSE
Chemical symbol for gold
AU
C3 screen where we can review memos
IAED
Third Party calls to report card found or card lost
CW25
New, replacement or additional card is sent to customer through mail and someone, other than customer, intercepts it. Card was never received.
NON-RECEIPT
Responsible for all purchases made on account, including those made by authorized user cards
Primary and secondary customer (PCM / SCM)
Roman Goddess of love
VENUS
What does FWI means?
First Watch Intelligence
Customer experiencing declines even with higher clearance strategy, and approval zone would not fit customer scenario
CW05
Plastic manufactured by perpetrator from raw materials and / or duplication of electronically encoded data from one credit card to another genuine card
COUNTERFIET
Users on the account
PCM
SCM
AUTHORIZED USER
NON-AUTHORIZED USER
Longest river in Asia
Yangtze River
C3 Screen where you can get the ARN
IAGI
Soft Block
Hard Block
Clearance
MJ, is that correct?
When there's at least one non-monetary change
Account Takeover / ATO
Type of card member who can clear card if compromised and card needs closure.
NONE
Capital of Mongolia
Ulaanbaatar
What tool can you use to send OTP if FWI is down/not working?
CAT TOOL
Clearance Progression
CW16
CW16 + CZ
CW16 + CZ + CW05
When customer's information is compromised, but perpetrator created new account rather than taking over an existing account
Fraudulent Application / FRAPP
How to identify ANU?
Is that right?
5 ships of Magellan
Trinidad, Santiago, Victoria, Concepción, and San Antonio