TOOLS
The site code for FWI
MCHCTR
CW33 is used when...
Customer is unsure if activity is fraud and wants to call back
Undetermined charges
Card was removed from customer's possession, resulting possibly from robbery, burglary, or theft from vehicle or other intentional criminal acts
STOLEN
TRUE of FALSE
AU can make profile changes on the account
FALSE
Verification used to replace MMN
Password
C3 screen where we can review memos
IAED
Third Party calls to report card found
CW25
New, replacement or additional card is sent to customer through mail and someone, other than customer, intercepts it. Card was never received.
NON-RECEIPT/NRI
Responsible for all purchases made on account, including those made by authorized user cards
Primary and secondary customer (PCM / SCM)
A verification code that the customer can fin at the back of the physical card
CVV
What does FWI mean?
First Watch Intelligence
Customer is still experiencing declines even after adding approval zone
CW05
Plastic manufactured by perpetrator from raw materials and / or duplication of electronically encoded data from one credit card to another genuine card
COUNTERFIET
Name all the users of an account
PCM
SCM
AUTHORIZED USER
NON-AUTHORIZED USER
Verification questions that do not relate to the true customer
False Aided
C3 Screen where you can get the ARN
IAGI
Caller failed verification
cw24
When there's at least one non-monetary change
Account Takeover / ATO
Type of card member who can clear card if compromised and card needs closure.
NONE
Verification that can only be used for customers who have multiple chase accounts
Cross Product Verification
What tool can you use to send OTP if FWI is down/not working?
TARA/CAT
Clearance Progression
CW16
CW16 + CZ
CW16 + CZ + CW05
When customer's information is compromised, but perpetrator created new account rather than taking over an existing account
Fraudulent Application / FRAPP
Card member/s who can request for delayed closure to temporarily use the old card after being replaced.
PCM, SCM, and AU
Name the 5 types of high risk verification
OTP, OBCB, Aided Recall, False Aided, Cross product