A Red Flag?
Caller cannot provide anything past SSN and Name.
Yes! This could be a bad actor that obtained this info through dark web or mail.
Involves using a check for personal gain, such as depositing a check without authorization.
Check Fraud
Someone calls and they are speaking very fast, stating they are in a hurry and needs to send money to a friend.
Ask them to slow down and attempt to authenticate them.
What is the #1 payment method used for fraud
Check fraud
On a single call, caller attempts to access different accounts but is unsuccessful
Yes, could be a bad actor testing our systems to steal funds.
A broad term that refers to fraud committed using any type of payment card, including credit, debit, gift, and prepaid cards.
Credit Card Fraud
A person calls and fails to answer any of the authentication question correcly
Tell them to come in to a branch location for help
How can you combat fraud at ONB?
Remain vigilant, follow procedures and notify the Fraud Department
Someone calls and is able to provide all valid ID questions
No, this would not be a red flag as they are most likely our client.
A common type of fraud where a bad actor steals personal information like a name, address, email, or financial information. This can lead to credit card fraud.
Identity theft
A client calls and says that they received a text from ONB Fraud department asking them to provide their online ID and Password for verification purposes
Remind them that ONB would never ask for that information to authenticate them and tell them not to response to the text with any info.
What is the new Fraud Report referred to as?
UAR (Unusual Activity Report)
A client states that they received a check, from a friend, were asked to deposit the check, and return a portion to the friend.
Yes, this could be a employment scam.
A type of financial fraud that uses direct electronic communications, and often involves other frauds like phishing or stolen identity.
Wire Fraud
A client calls and states that their account has been "hacked" and unauthorized transactions have occurred within their account
Put a status 3 on the account and complete a UAR for fraud to look into the activity.
Who is responsible for identifying, preventing and stopping fraud at Old National Bank?
We are. All bank employees
A client calls and say they were locked out of their online account and would like to know their account balance. You are able to validate them with all authentication points on the account.
No, if they are able to be authenticated, this would not be considered a Red Flag.
A common type of banking fraud, where a bad actor uses fake emails to obtain personal information and bank details.
Phishing
You received an email from Jim Ryan (ONB CEO) stating that he needs your help by submitting a wire request from his friends account
Report the emails as phishing, notify your supervisor and do not complete the request.
What is the #1 fraud prevention tool at Old National Bank?
You are!