Optis
The code you use to log on
what is FDSN
What credit compliance code is used when finding a case in bank favor?
What is closed claim XC?
What is the first step in working a case?
What is read the Memo's to determine the case type
what is the criteria for an immediate resolution
What is purchases under $180 for GPCC and $50 for retail and no payments
What is the document you would use to verify the correct steps are being taken for GPCC UU?
What is General Purpose Unauthorized Use processing
The screen you check the last credit reporting
What is CBR
What is the credit compliance code for an active case?
what is open claim XB.
How long can a transaction be on an account and still qualify for a chargeback?
What is 120 days
When auto deleting an account what is the day 1 maintenance?
What is Delete the account in First track
What document would you use to verify you are completing the correct steps for Retail UU?
What is Retail Unauthorized use processing
The screen you check to disputed amount
What is NM DS
Where do you verify an EBF was sent in the activity log?
What is the transaction details.
What is the criteria to determine if a transaction is chargeback eligible
What is a transaction should be above $25, less than 120 days old, and/or recurring
What is the day two deletion maintenance for immediate resolution?
Update the lost stolen, set fraud if applicable, Charge off the ssr, Solution Builder Update status to U/50, remove credit protection if applicable, update the phone number, update the email, add to inquiry deletion spreadsheet, send the d219 letter in FT.
What document would you use to verify you are following the correct steps when working an identity theft case
What is Identity theft processing
The screen you check the credit compliance code
What is NM CB
What does a provisional credit show as in the activity log?
What is a manual adjustment.
How long do you pend a case for after you process a chargeback?
What is 4 days
What criteria causes an account to be further investigation?
What is
The account has purchases that are above the $180 for GPCC or $50 for retail threshold
The account has payments made on it
What Knowledge base work instruction has an objective of
The purpose of this document is to provide Fraud and Back Office agents with instructions for manually crediting interest related to credited transactions on Fiserv accounts.
What is Fiserv Manual Interest Credits
The screen you use to force report an account
What is NM CBO
Where do you view the case open date?
What is the History section
What is the chargeback decline code for a merchant refund?
What is 5000.
When do you send a media hold/buyback
What is when an account is charged off
What knowledge base document has an objective of to provide the steps on how to calculate an account High Balance using the Statement Detail screen in First Track
What is Fraud High Balance Calculation