TBS Commands
What is the TBS command if we are accepting the claim with Visa?
PARB
If the merchant response does not match our cardholder's information, what should we do?
Decline and continue
Amazon charges were reported. Merchants' response states that the merchandise was delivered to the cardholder's previous address. What is our next action?
Call the cardholder for more information
How long does the merchant have to respond to our chargeback?
30 days for both Visa and MC
What do we do if we accept the LLC claim?
Either write off or rebill
What is the TBS command if we are accepting the claim with MC?
2CHB
Can we call the cardholder for rebill if the merchant proves participation?
Yes, if the PAID letter has been sent.
UberOne charges were reported. The merchant provided the cardholder name and billing address that matches our records; however, the phone # and email are not a match. What is your decision?
Decline and continue out
How long do we have to respond to the merchant's response?
30 days for both Visa and MC
What does it mean if we decline a LLC claim?
We believe fraud has occurred and we are pursuing the claim.
MIC posted on the new and open account, what do we need to do?
T the FRD-Debit forward
Merchant provided that the merchandise was delivered to the cardholder's address and was made by the authorized user, what should we do?
Accept and rebill
Walmart.com transaction is being disputed. What should have been checked prior to continuing out with first chargeback?
Ethoca to verify information for transaction.
What would happen if we don't respond on time?
We lose the chance to recover
What should happen if we Accept Partial?
We are rebilling the amount the merchant provided credit for and continuing out for the remainder.
Where can we do the 2CHB in TBS?
Merchant issued partial credit, but we are declining the claim, what is your action in QFD?
Accept Partial
No information from eBay's response matched our cardholder's details. What is your action in QFD?
Decline and continue out
How long does the merchant have to respond to our Pre-Arb Decline in Visa?
10 days
Should we accept a LLC claim if all information provided by the merchant does not match our cardholder info?
No
Can we use RCAL and RVSL if we are accepting the claim at LLC?
NO!
Do we need to address ALL merchant information provided in our blurb when declining?
YES!
The cardholder accepted the transaction after the Reg Z date passed. What action are we taking in QFD?
Accept-Withdrawn
Who holds the power for Arb with Visa?
The merchant
What's the name of Meglin's youngest daughter?
Caia