Authentication
I can follow this procedure after I've checked FICO/TNV/MCOMs and confirmed no concerns for e-transfers to be used. (ETRO disabled)
What is enable e-transfers?
Customer notices a reoccurring transaction on their savings account but we CANNOT assist with this after checking MENUH
What is an APX transaction?
POS mode 07 TKN A- I would follow this procedure
What is an Account Takeover?
This person's family used to breed French bulldogs and may have an interest in being a Coach
Who is Joules?
I should read THIS once I hear background noise/talking
What is blue-bold/third-party disclosure?
Customer is sending an e-transfer to someone on the block list. I will proceed with THIS procedure
What is cancel an e-transfer?
I can manually change the card status using this screen
TWL7 lodged on the Credit Card is a possible occurrence of this
What is True Name Fraud?
This person loves to invest and trade
Who is Celestin?
I can offer THIS type of authentication to exceptional high risk the Customer considering Customer called in "Mobile Authenticated"
What is OTP and/or PhoneCode?
Customer sent money to Tom. Tom never received it yet. We check CertaPay and see the transfer is blocked by TD but Customer is saying it was authorized by them and they'd like it to go through. I proceed with THIS procedure
What is confirmed legitimate?
I am checking for these when I've noticed Customer's address, phone number and easyweb password has been reset
What are red flags?
What is Verified By Visa/VBV?
This person used to work for Tangerine but would be interested in TD when driving by
Who is Farette?
Manual questions cannot be used for exceptional high risk transactions. No OTP or Phonecode available. I can proceed with THIS method
What is DVS?
Customer sent an e-transfer to Tom. However, Jerry picked up the e-transfer. I will proceed with THIS procedure
What is an intercepted e-transfer?
I can cancel this within 24 hours if the Customer did not make this type of payment
What is a bill payment?
If a customer requests a letter of apology to provide to a pre-authorized merchant for a transaction declined due to a fraud block, I would click on this procedure
What is "Letter request for merchant due to blocked Credit Card?"
This person was part of a huge decision making when it came to bringing a Disney character back
Who is Chantelle?
Customer states they are unable to step into branch physically and is over 60KM away from a branch. I can call this person for more options
Customer calls in to report ETRO fraud. Customer gave access to their computer and fraudsters transferred money into multiple accounts Customer has. I proceed with THIS procedure
What is an account takeover?
Customer is reporting fraud on a LOC account. I will click this option in DPM to bring up the account
What is non-access card account?
I read this blue-bold when there is this type of fraud
"As the Cardholder, you confirm that the information in this claim is correct and complete and you agree to participate and fully cooperate with TD's investigation."
What is a cash advance?
This person loves gardening and hiking but also has a pet snake. STAY AWAY!!
Who is Aniket?