Crypto Basics
This is the digital ledger that records all crypto transactions.
What is blockchain?
Unauthorized access to a user’s account
What is an Account Takeover (ATO)
Should always be clear, objective, and explain your reasoning.
Notes
Cell phones should be stored in this place during work hours.
What is a desk drawer?
This is the largest planet in our solar system.
What is Jupiter?
This is digital money that you can send or receive online without using a bank.
What is cryptocurrency?
This involves fake romantic relationships to gain trust and money.
What is a romance scam/ Scam?
This is used for customer communication and ticket review.
What is Zendesk?
Employees should bring this with them every day.
What is a badge?
This device is used to measure temperature.
What is a thermometer?
This moves cryptocurrency from an exchange to an external wallet.
What is a withdrawal?
This prevents a customer from moving cryptocurrency out of their account.
What is a Crypto Withdrawal Ban (CWB)?
This is used for on-chain wallet exposure and transaction tracing
What is Chainalysis?
This must be communicated at least one hour before your shift if you cannot come to work.
What is a call out?
The first cryptocurrency ever created, often called digital gold.
What is Bitcoin?
This is the digital place where you store your cryptocurrency.
What is a crypto wallet?
FWB
Fiat Withdrawal Ban
This process involves examining account activity to determine whether it is suspicious or legitimate.
What is a Fraud Review?
This method of communication is acceptable when notifying your manager you’re running late.
What is a text message?
Ethereum introduced this type of programmable digital contract.
What is a smart contract?