Who Wants to Play Cards?
This is the system used to make a credit card fraud claim, known as the lost/stolen workflow, is called what?
What is TSYS?
It's a type of identity theft that involves fraud on existing financial accounts where the fraudster obtains an individual's personal information and changes the official mailing address. Once accomplished, the fraudster conducts transactions without the victim's knowledge.
What is Account Takeover?
An electronic solicitation, such as email or text messages, received for personal information.
What is Phishing?
This acronym, POS, tells us where a fraudulent card was last used, such as Walmart, or Lowes.
What is the Point of Sale?
Once a member submits a membership fraud claim, a fraud alert is automatically placed, and their accounts will be placed in a ____ status.
What is Credits-Only?
Members who fall for a phishing scam, may need to preform what on their accounts?
What is ASAC?
After a claim is made, a ____ must be completed and sent to Card Fraud Prevention.
What is an OLC?
We use this as a guide when checking a member's license information.
What is I.D. Checking Guide?
In the event a member becomes victim to a phishing scam, they must reset what to keep their accounts secure online?
What is their Password?
What is the form a member must complete when submitting a fraud claim on a credit card?
What is Statement of Forgery for Credit Cards?
If a member claims they are a victim of possible Membership Fraud (ID Theft), where do we go to find the fraud claim workflow?
What is the Functions Menu?
When a member comes to us with an email or text message that claims to be from a member of NFCU, this is known as what?
What is Spoofing?
For debit cards, what is the maximum amount of provisional credit issued to the member while their fraud claim is being processed?
What is $3,000.00?
This acronym, CIP, is short for _____. This outlines the requirements for proper member identification in accordance with the BSA.
What is Customer Identification Program?
What is Phishing Updates?