Reclass & Accruals
Jepoardy Style
Jepoardy Style
Items in the wrong GL that need to be moved to the proper GL
What is a reclass
All decisions regarding a request for an accommodation or modification must be in writing.
True
If you speak to a resident or prospect on the phone where should this be recorded?
Notes section of the application, tenant page, or guest card.
Can a resident verbally provide notice?
No. All notice to vacates must be submitted in writing.
Where can you enter a work order?
On the tenants page on the right hand side under "new service request" or under maintenance then work orders then "new service request"
invoices missing from the month that need to be accounted for until the invoice is entered
What is an accrual
An applicant in a wheelchair request grab bars be put in the shower to assist them. Even though the need is obvious, we require they complete a modification request.
False. The need is obvious and does not require documentation.
Can you use short hand when texting or emailing?
No. Any communication sent to a customer must be in a professional tone.
True or False. Residents can receive a check or echeck for their deposit refund.
False. Echeck is our only method to receive a deposit refund.
When does a work order require notes?
After being open 48 hours.
5th of every month
What is the date reclasses and accruals are due
Once approved Rainier will pay for the modification requested by a resident.
False. All modifications are at the residents expense. . If the modification will interfere with the next resident’s use of the apartment, the resident must agree to return the interior to the apartment to its unaltered condition upon termination of the lease.
If there is more than one resident in a unit, how do you send notify the unit without sending multiple messages?
Text Unit or Email Unit
Where can a tenants bank information be requested for a deposit refund?
Move Out Tenant Page, right hand corner Request Bank Info.
Where are notes entered so they can appear on the Maintenance Updates?
Notes are entered under waiting.
July's expenses show an invoice entered from June, what category must this be listed under?
what is an accrual
All requests must be submitted to the manager within 24 hours of applying.
False. All requests must be submitted to your Regional within 24 business hours.
I sent an email through Appfolio, but I want to also provide a printed copy, how do I get this?
Go to the resident's page, scroll to letters, select the letter you wish to print and it will download for you.
Who can enter a Notice to Vacate?
Only the district manager can enter a NTV.
Where can you assign a work order to a vendor?
On the work order page under Vendor. This is especially important for Triumph tickets so they are easily identified.
What is the document called to complete reclass and accruals?
What is a Financial Change Form
If the resident does not wish to submit a written request we must complete the form to the best of our interpretation of the resident's oral request.
True
There is an emergency and the water must be shut off on the entire property immediately. What is the quickest way to get the word out? What are the steps?
Bulk text or bulk letters
What form should be sent once a notice is received?
NTV Acknowledgment Form
Who is your favorite Regional?
AJ! Oh wait how'd that get in there 😁