Freebird History
This event happened in 2009.
When was Freebird founded?
Location 009
What is our location number?
This is how the sole and leather upper are attached
What is a Goodyear welt
Freebird is more than a brand it is a ______.
CULTURE. Our most valuable asset is our people and we are looking for the next generation of leaders who have a passion to succeed.
What is our cellphone policy?
No cellphones on the sale floor.
Mike Murphy
Who is the Owner/CEO of Freebird?
Difference between
Orders@freebirdstores.com
VIP@freebirdstores.com
normal customer eCommerce inquiries go through orders@freebirdstores.com while vip@freebirdstores.com is used for customers inquiries that have reached a certain tier by being loyal and maintaining a specific spend amount.
The process of sizing the boot shaft, heels and width of the product to match the size of the foot.
What is grading.
Describe in detail, who the Freebird customer is.
The “cool mom”, our demographic is 40s-50s, but we also want to go after her daughter who might be saving up for quality products like ours, as well as the “cool grandma” out there.
we just provided exceptional service to a customer and they offer us a tip/gift. Are we allowed to accept this.
No. This falls under questionable payments, gifts or contributions and Freebird Stores prohibits its employees from directly or indirectly receiving or giving payments, gifts or contributions.
The first Freebird boot.
What is the Roady?
White House | Black Market and Nordstrom
What are our neighbor stores?
These are laser cutouts in the leather.
What are eyelets.
In detail, how do we want our customer to feel when they are with us?
We want her to feel confident and comfortable. We want her to enjoy her time with us. We want her to come back.
can I use the company computer/ipad for personal use?
Employees must not use technology for purposes other than those that would further their job duties.
Cherry Creek North
What was our first brick & mortar location?
we are looking to open ____ by the end of the year.
12 Stores!!!
Coal, Chapelle, and Crue
What are sister styles.
What makes our store different than other stores?
We pride ourselves in providing exceptional service all the time. Not just when A customer is spending tons of money or when it’s busy.
If this happens, you must notify your supervisor 4 weeks in advance.
Changes in availability.
Almost 5 years ago, we officially did this.
When was our website launch?
These help compliment ongoing market trends and showcase our best sellers and new releases.
What are window displays?
Carlito, Cavalier, Calgary, Clayton & Cora all share this in common.
What is a lugged sole.
How would you handle a customer return?
Ask open ended questions and show them other pairs or grab a better size for them depending on what the reason was for the return.
Schedule, shift changes, and calling out must be handled how and when?
You must email/call your direct supervisor immediately, but no later than 3 hours beforehand. It’s expected to communicate with someone to cover your shift. If not, a warning and/or disciplinary action will be given.