E-prescribing
For e-prescribing issues, what record should you check to ensure the provider has the appropriate settings?
SER
User is unable to log into the system - what record should you check first to validate login attempts and potential login blocks?
EMP
User reports they aren't seeing a certain professional charge in the charge capture navigator database. What team can help?
Professional Billing
What is the impact of updating a setting in the EDP vs. the EAP?
Changing the details of the EDP will impact all orders in the category. Changing the details on a single EAP only impacts that order.
When you need help with an interface what team should you engage?
EDI/interfaces
What SER item is needed on a provider to ensure that a provider can prescribe and get refills from Surescripts
SER 8401
Nurse reports her patient's letter isn't printing after hitting the print button in Hyperspace. What tool can you use to see the details on this print job?
Printout Tracking Activty - This helps you determine the status, where it was sent and if there were any issues with the print job.
What tool can you use to see if a specific charge EAP is linked to other records?
"Procedure" in Hyperspace
At go-live providers report they don't see an order to place for a procedure that will be performed during the current appointment. They also would like to document that the procedure was performed. When creating a new order what would you set the EAP to?
Orderable and Performable
Where do I see errors from the interface that I need to work?
Interface workqueue
A provider needs a fax number to be able to e-prescribe successfully. T/F
True
User says they don't have the right toolbar options in their Epic toolbar - what record controls this setting?
Role record
What tool can you use to see if a charge actually posted to the encounter & has been recieved by billing?
Charge Router Reconciliation Report
How do we make sure an order can be scheduled? (team to work with)
Ensure I EAP 10900 is populated with a visit type; work with Cadence
When an immunization interface message is missing required fields like Administering Provider or Funding Source, what is a key workflow step to review and adjust?
Administration of immunization through the immunizations tab
What is Freeman's 2 factor authentication vendor, and when would a provider use it?
Imprivata, is needed as a 2FA when trying to prescribe a controlled substance
*Multiple nurses are reporting when they try to administer medication, they're required to scan a barcode. But their clinic doesn't have a barcode scanner. What setting do you check?
I LPR 34549 in the department profile controls whether barcode scanning is required for medication administration.
*What setting range controls when context based charging are triggered?
Related group 6660, I DEP 6660 - 6664
What is the key difference between an EAP designated for a referral and an EAP designated for a lab?
I EAP 10045, Default Order Type
How can you identify if Epic attempted to print a specimen label?
Order transmittal tracking
What does a provider need to initiate an Rx, cancel an Rx, or receieve refills?
The correct service levels set in their SER record.
User says they aren't seeing the asthma plan activity on the More Activities Menu. How can determine the E2U the user is seeing (there are no overrides).
More Activities Menu is controlled by Workflow Engine rules.
*A user reports they're ordering and administering CAMs but they aren't seeing their charges drop, even the next day. What setting would you check?
What are the disallowed combinations of EAP Types?
What are the disallowed combinations of EAP Types?
1. Orderable, Chargeable
2. Orderable, Performable, Chargeable
What team owns an issue with an interface?
Depending on what the error is, it can be either the application owner or interface team. If the problem is tied to ambulatory build, we need to make updates.
If the problem is related to the actual transmission of the message, it is likely the interface analyst needing to make updates.