Us or Them
Who adds freight collect to customer orders?
Customer Service
Customer wants to ship via a particular carrier for one order.
Update on the sales order
Contains the customers account #
Account Freight
How the customer is billed
Account freight number
Who provides the freight account information?
Customer/Rep
Customer continuously uses the same account for shipping.
Hard code to the account
EBS Processing Note
EXW - EX WORKS
Who hard codes the forwarding agent and incoterms?
CMD (customer master data)
Customer is calling to update their FC account #
update # within account overview for future hardcoding
Accounts shipping instructions
Forwarding agent
Who submits the request to CMD for hardcoding?
Customer Service
Order is over 150 pounds or Order is no charge
what would you do ?
remove freight collect
What is usually located in parties involved when placing a freight collect order
Forwarding agent
Customer has multiple directions for shipping
EBS Shipping and transport note
Who hard codes the freight collect related notes on the account?
Customer Service
Over is over 150lbs, but has a secondary shipping method -
Remove account freight note, and forwarding agent - leave shipping and transport note, and incoterms
Displays at the top of the order to alert you there is Freight Collect applied (triggered by forwarding agent)
Yellow warning, reminding you to check the shipping conditions, account #, and forwarding agent