Definitions
LAD
Locations in which the driver may have difficulty maneuvering a full tractor trailer. Examples; Prison, school, construction site, golf course, church, farm, hotel, casino, etc. There are additional fees included in the rate and can vary based on carrier and location
What do you do with a GTD no reply ticket
Check with carrier that it is on board, marked as GTD, track poractively until delivered.
Which Franchise is SMS?
Show Me Shipping, Charlotte NC
SEFL
Southeastern Freight
Amazing carrier, top tier service, but expensive
Old Dominion ODFL
SCAC CODE
Unique 4 digit identifying a carrier. (ODFL, RLCA, CTII).
Two tickets, one with carrier and one with customer talking about the same BOL #. Link or Merge?
Link. Keep tickets separate but organized together in Deskpro
Which office does Trent Mathis work in?
SLC Utah Cottonwood
ODFL
Old Dominion
BAD CARRIER, SUPER LONG TRANSIT TIMES, DO NOT RECOMMEND EVER
Frontline Freight
LOA
Written authorization from the paying party to make changes to a shipment in transit that will affect the price or destination. Reconsignment, redelivery, return to shipper, additional services, etc.
A ticket comes in separately about a BOL we already have a ticket going for. Same people are all on both threads. Link or Merge?
Merge. Put both tickets together to put on one thread again.
Which franchise is LOC?
Logistics & Operations Jenny McCarthy
CTII
Central Transport
Carrier notorious for "throwing freight on the rail"
TForce Freight
altering the destination while in transit. Additional fees involved depending on situation and carrier.
You finish all your tickets in your name, it is 10:15 AM, what do you do next?
Work on tickets for those who are not in yet/on late shift/off that day. Grab unassigned.
Who does our RFQ
Sean sometimes Conner
CNWY
XPO
Hit or miss carrier, charges for everything, even minor things. Same PRO as their pickup confirmation number.
Forward Air
Detention/detention fee
Fee added when driver is held up at pick up or delivery location past a certain amount of time.
Need to hear back from a customer or a carrier on your ticket. What do you do?
SET A FOLLOW UP UNTIL THE ISSUE IS RESOLVED
Who is the director of ops?
Lindsay Brooks
DAFG
Dayton
TForce Freight