Device Programs
Device program allows consumer to JUMP into a new device every 30 days
What is JUMP on Demand/JOD?
A series of 24, 30, or 36 monthly bill credits T-Mobile gives to qualified postpaid customers as part of discount device promotions.
What are Recurring Device Credits?
DDC
Delinquent Dollars Collected?
Available to customers who are 55 years or older.
Must be the Billing Responsible Party (BRP).
100GB Premium Data.
5GB of high-speed mobile hotspot data.
What is the Magenta 55+ plan?
Available in over 215 countries and destinations and allows consumer to get unlimited data, unlimited messaging, and discounted calling.
What is Simple Global?
Lease Buy Out
Early Termination
Turn in and end lease
POP & POIP
What are JOD End of Lease Options?
Tool which provides submission details to support customers who are participating in promotions on https://promotions.t-mobile.com/
What is the T-Mobile Promo Tool?
DCC
Device Connection Charge?
Available to verified members of the US military in the US and Puerto Rico (SJP).
What is the Magenta MAX Military plan?
Feature that provides calling and texting to other countries from the U.S. at a discounted or included rate.
What is Stateside International feature?
Device program for customers who have Protection<360> and an active EIP are automatically eligible for
What is JUMP! 2?
Program lets existing customers receive a $50 Virtual Express Prepaid MasterCard for referring friends and family to open a new postpaid account with T-Mobile.
What is Refer-a-Friend program?
HRF
Handset Research Form
Unlimited talk, text and smartphone data on our 5G & 4G LTE network.
5GB of high-speed mobile hotspot data.
100GB Premium Data (won't be prioritized until after 100GB data usage)
What is the Magenta Plan?
Roaming pass that provides high-speed data up to the selected data allotment while roaming internationally in a Simple Global country.
Unlimited $0 calling from Simple Global to Simple Global countries.
After the voice pass expires, calls made via Wi-Fi calling are subject to Simple Global rates
What is Data Passes: International roaming?
This is a benefit included in Protection<360>, that can ONLY be processed In-Store.
What is Screen protector replacement?
ONR
Order Never Received
Unlimited Premium Data
40GB of high-speed mobile hotspot data
Customer must be Billing Responsible Party (BRP).
Credentials may only be associated to one T-Mobile account.
Must complete online verification within 45 days of activation.
Must re-verify status every year.
What is the Magenta Max First Responder plan?
WOAR
Write Off Account Research
T-Mobile versions of Sprint plans that match what the customer was paying before their account moved to the T-Mobile billing system.
What is the Magenta Complete plan?