Device Programs
Device program allows consumer to JUMP into a new device every 30 days
What is JUMP on Demand/JOD?
A series of 24, 30, or 36 monthly bill credits T-Mobile gives to qualified postpaid customers as part of discount device promotions.
What are Recurring Device Credits?
DCC
Device Connection Charge
Available to verified members of the US military in the US and Puerto Rico.
Unlimited talk, text and smartphone data.
40GB of high-speed mobile hotspot data.
Unlimited Premium Data.
What is the Magenta MAX Military plan?
Keeps consumer connected while traveling in Canada and Mexico with unlimited talk, text, and data with up to 5GB of high-speed data.
What is Mobile Without Borders?
Lease Buy Out
Early Termination
Turn in and end lease
POP & POIP
What are JOD End of Lease Options?
Tool which provides submission details to support customers who are participating in promotions on https://promotions.t-mobile.com/
What is the T-Mobile Promo Tool?
DDC
Delinquent Dollars Collected
Must be the Billing Responsible Party.
Must complete online verification within 45 days of activation.
Must re-verify first responder status every year.
Unlimited talk, text and smartphone data on our 5G & 4G LTE network.
100GB Premium Data.
5GB of high-speed mobile hotspot
What is the Magenta First Responder plan?
Available in over 215 countries & territories, Consumer & Business plans get unlimited data, unlimited messaging, and discounted calling.
What is Simple Global?
Device program for customers who have Protection<360> and an active EIP are automatically eligible for
What is JUMP! 2?
Program lets existing customers receive a $50 Virtual Express Prepaid MasterCard for referring friends and family to open a new postpaid account with T-Mobile.
What is Refer-a-Friend program?
ONR
Order Never Received
T-Mobile versions of Sprint plans that match what the customer was paying before their account moved to the T-Mobile billing system.
What are Magenta Complete plans?
Guide that make sure customers have a positive experience when they're travelling internationally.
What is the International roaming guide (for travel abroad)?